Frequently Asked Questions

General

Premise Health is the organization that operates and staffs your wellness centers. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.

Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.

Your wellness centers are staffed, managed and operated by Premise Health. The medical staff includes a combination of nurse practioners, care management registered nurses, wellness coaches, physical therapists and medical assistants. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your wellness centers are not staffed or managed by Fiserv or their associates in any way.

My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.

Eligibility and cost

Fiserv Wellness Center – Alpharetta: Full-time associates who work 30+ hours per week and are enrolled in a Fiserv medical plan or other group medical plan can use the wellness center in Alpharetta. This location is also available to dependents ages 18+ who are enrolled in a Fiserv medical plan.

 

Premise Health Wellness Center – Plano: Full-time associates who work 30+ hours per week and are enrolled in a Fiserv medical plan or other group medical plan can use the wellness center in Plano. This location is also available to dependents ages 2+ who are enrolled in a Fiserv medical plan.

 

Virtual Wellness Center: Fiserv associates enrolled in a U.S. medical plan and their dependents ages 2+ who are enrolled in a Fiserv medical plan can use virtual primary care.

 

Nationwide Wellness Coaching: Full-time associates who work 30+ hours per week and are enrolled in a Fiserv medical plan or other group medical plan can use nationwide wellness coaching. This service is also available to dependents ages 18+ who are enrolled in a Fiserv medical plan.

  • Preventive and wellness visits are 100% covered

  • Sick/acute visits are $40* (colds, nausea/GI issues, joint and muscle pain, headaches, rashes, etc.)

  • Physical therapy visits (Alpharetta location only) are $45*

(*Applied to your medical plan deductible if you are enrolled in a Fiserv United Healthcare medical plan)

Confidentiality

Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.

Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.

Scheduling

You can easily schedule appointments through the My Premise Health app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type. For 24/7 virtual care, sign in and select “Get Care Now.”

 

You can also call us to schedule an appointment:

You can also visit the Plano or Alpharetta wellness centers during business hours to schedule an appointment at these locations. Frisco associates can visit room #4031 to schedule a Wellness Coaching appointment. While walk-ins are accepted, the preferred method is to schedule ahead of time so you don’t have to wait in the wellness center. Same-day appointments are typically available.

Services

The Virtual Wellness Center is a digital healthcare service through Premise Health. It offers management of your ongoing care needs as well as 24/7/365, on-demand access to care with a virtual primary care provider (PCP) from anywhere within the United States. You can even designate a PCP if you prefer to see the same virtual provider on an ongoing basis. Virtual Wellness Center visits are available through the My Premise Health app, online at mypremisehealth.com or by phone at (888) 535-4979.