Premise Health is the organization that operates and staffs the health centers. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
How do I make an appointment?
You can call a center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where are the Health & Wellness Centers located?
White Bear Lake:
4461 White Bear Parkway, Suite 2
White Bear Lake, MN 55110
After turning onto White Bear Pkwy, take your fourth right-hand turn in the industrial park area. Continue straight back until you reach the end and turn left. The clinic entrance is at the end of the building on your left.
Eagan:
930 Blue Gentian Road, Suite 1000
Eagan, MN 55121
Maple Grove:
13998 Maple Knoll Way, Suite 101, Lower Level
Maple Grove, MN 55369
After entering the building, take a right and follow the stairs to the lower level. Once on the lower level, go left, and the clinic entrance is on your right.
Rochester:
2222 18th Ave. NW, Suite 101
Rochester, MN 55901
See our locations here.
When are the Health & Wellness Centers open?
The Health & Wellness Centers are open:
- Monday and Wednesday 7 a.m. – 5 p.m.
- Tuesday and Thursday 8 a.m. – 6 p.m.
- Friday 7 a.m. – 11 a.m.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Will my current medical provider have access to my health records if I receive care at the Health & Wellness Centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Who is eligible to use the Pipe Trades Family Health & Wellness Centers?
Participants in the Pipe Trades Services MN Welfare Fund and their dependents (ages 2 and up), and retirees, including pre-Medicare retirees and Medicare-eligible retirees.
How do I schedule an on-demand virtual primary care visit?
If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.
Please note: virtual primary care cannot provide diagnostic treatment for Pipe Trades members on Medicare Advantage plans; only triage and guidance are available. This service is not available for Medicare/BCBS Advantage Plan members.
How much does it cost to be seen by a provider at Pipe Trades Family Health & Wellness Center?
There are no fees associated with any of the services utilized in the health centers.
Is my health information secure?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Can I schedule a visit for a work-related injury or an injury related to a motor vehicle accident?
At this time, the Pipe Trades Family Health & Wellness Clinics are not able to accommodate or process work-related injuries or motor vehicle injuries due to insurance processing requirements. Contact your employer directly for guidance or reach out to your health center for referral recommendations if needed.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Additional resources
Here are some helpful documents to help you navigate your care.
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, get 24/7 virtual care, message your care team and more. You can also download the app for easy, on-the-go access.