The care you need, when you need it

The care teams you know and trust are available virtually.

You and your family can get the same quality care you receive at our health centers, virtually. This convenient option gives you the flexibility to schedule a virtual appointment with your trusted provider during our regular business hours. You can talk to us by video or phone on the My Premise Health app or online at

A few reasons to schedule a virtual visit for your primary care needs:

  • Follow-up appointment or to review test results
  • Cough, fever or sore throat
  • Nausea, vomiting or diarrhea
  • Cold, flu, COVID-19 or allergy symptoms
  • Stomachache, headache or earache

In addition to primary care, you can also be seen virtually for:

  • Physical therapy
  • Chiropractic care
  • Mental health
  • Care management

*Depending on your care needs, your provider may request that you schedule an in-person visit in place of a virtual appointment.

24 hours a day, 7 days a week, 365 days a year

You also have the option to call our 24/7 Nurse Line at (312) 260-1189This virtual benefit is available to all active and retired members, including their families and eligible dependents ages two and up.