The Warner Bros. Discovery Health & Wellness Center
Frequently asked questions
General
Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees healthcare services and operate their wellness centers.
Members are what we call our patients who are eligible to use the Health & Wellness Center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.
The Health & Wellness Centers are where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer more services than the average office environment and the Health & Wellness Centers are designed with you in mind, so you feel comfortable, calm and welcomed.
The Warner Bros. Discovery Health & Wellness Centers are staffed, managed and operated by Premise Health. The medical staff includes a combination of providers that include a physician, registered nurse, a licensed clinical social worker for behavioral health services and others based on services available. As we continue to evaluate member needs, additional services and staff may be added. The Health & Wellness Centers are not staffed or managed by Warner Bros. Discovery or their employees in any way.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall wellbeing, much like Warner Bros. Discovery has trusted us as a partner in health. We’d love to see you soon!
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your health by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see your test results and more.
Eligibility and cost
Health & Wellness Center services are available to active Warner Bros. Discovery employees who are eligible for a Company sponsored medical option.
Preventive care services are covered at no cost to the member. However, a $35 fee is charged for non-preventive services. If you are enrolled in a WBD PPO medical option, services will be covered based on the terms of the Warner Bros. Discovery Group Health Plan.
Confidentiality
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the Warner Bros. Discovery Health & Wellness Centers.
Yes, you can request that your PCP share your records with your health and wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.
Scheduling
Once you create a My Premise Health account, you can easily schedule a visit through the My Premise Health app or online at MyPremiseHealth.com. Simply log in, select “Schedule an Appointment” and choose your appointment type.
You can also call your health and wellness center or visit during regular center hours to make an appointment.
- CNN Station: (404) 878-5700
- Hudson Yards: (212) 484-6912
- Ivy Station: (310) 382-3019
- Park Ave South: (212) 548-5525
- Second Century: (818) 954-6900
- Techwood: (404) 575-7000
If you’re experiencing a medical emergency, please dial 911.
In most cases, same-day appointments are available. Schedule online or call your health and wellness center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.
Virtual visits
To meet virtually with one of the providers at your health & wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type and follow the prompts to complete scheduling.
You can discuss your medical needs with your provider, and they can diagnose and prescribe medications as needed. Each care need is different and is up to the provider’s discretion, and may require an in-person visit to establish care to fill a prescription.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.