Premise Health is the organization that operates and staffs the health centers. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
Where are the Medical Centers located?
Golden Valley Medical Center
515 W. Haskell Street
Winnemucca, NV 89445
Off of Bridge and Haskell cross-section.
Golden Health Family Medical Center & Pharmacy
1993 Errecart Blvd
Elko, NV 89801
Off of Lamoille Hwy
See our locations here.
When are the Medical Centers open?
Golden Valley Medical Center
Monday – Friday, 8 a.m. – 7 p.m.
Closed on weekends & all NGM Holidays.
Golden Health Family Medical Center & Pharmacy
Monday – Friday, 7 a.m. – 7 p.m.
Saturday & Sunday, 8 a.m. – 2 p.m.
Closed on all NGM Holidays and Easter
The hours of operation for the Medical Centers are listed here.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Is my health information secure? Does Nevada Gold Mines have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the medical center.
Will my current medical provider or PCP have access to my health records if I receive care at the Medical Centers?
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
How much does a visit cost?
All nurse-only visits, occupational health visits, and preventive care visits are no cost. All other services are a $25 fixed fee all-inclusive of any service performed during that visit. For example, if you have an x-ray and suture removal in the same visit, you are not charged additional for more than one service – you will still pay the $25 flat fee.
Who is eligible to use the Medical Centers?
Medical center services are available to all full-time employees, spouses, and dependents enrolled in Nevada Gold Mines medical benefits.
Are same-day appointments available?
In most cases, same-day appointments are available. Schedule online or call your medical center to see if a same-day appointment is available.
How do I request a 24/7 virtual primary care visit?
If you have not done so already, first set up your account on the My Premise Health mobile app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will put you in touch with your provider to begin your visit.
Who can use the Golden Health Pharmacy?
Pharmacy services are available to all full-time employees, spouses, and dependents enrolled in Nevada Gold Mines medical benefits.
How do I contact the pharmacy?
You can call the pharmacy at (888) 940-1049 to speak with a pharmacist.
How does my provider send my prescription to the Golden Health Pharmacy?
You can easily drop off your prescriptions at the Golden Health Pharmacy or your provider can e-prescribe them directly to the pharmacy. The providers and pharmacy at your medical center act as one care team. Your provider will send your prescription to the pharmacist after your appointment so you can pick it up the same day, making for a seamless experience.
Where is the pharmacy located?
The Golden Health Pharmacy is conveniently located within Golden Health Medical Center to get your prescriptions to you faster and easier.
Golden Health Family Medical Center & Pharmacy
1993 Errecart Blvd
Elko, NV 89801
Can my provider write me a prescription during a virtual visit?
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
How do I make an appointment?
You can call a center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Additional resources
Here are some helpful documents to help you navigate your care.
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, [get 24/7 virtual care], message your care team and more. You can also download the app for easy, on-the-go access.