Quality care for you and your loved ones
Meet your health and wellness ally.
At Premise Health, we believe in better care. We offer members like you a comprehensive range of services to cover your needs, including primary care, lab services, women’s health and more. Our providers are committed to helping you get, stay and be well.
Take advantage of all the services available to support your long-term health and keep you feeling well.
Primary care
We offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care and management of your conditions. Your primary care provider will get to know you so they are better equipped to prevent, treat and manage any health issues that may come up.
Our lifestyle medicine approach ensures we’re looking at the whole picture of what impacts your wellbeing, including sleep, nutrition, stress, movement and more. We can encourage healthy habits to help you achieve sustainable wellness and go beyond simply treating the symptoms you bring with you to a single appointment.
Some of your primary care services include:
- Annual physicals
- Treatment and management of conditions
- Preventive screenings for early disease detection
- Behavioral health and counseling services
- Vaccinations
- Allergy and flu shots
- Minor illness and injury visits
- Pediatric care (ages 2+)
- And more
Care management
You don’t have to navigate your health challenges alone. With our care management services, you can get the support you need. This no-cost benefit provides a registered nurse as your care manager to be a go-to resource for all health-related questions, prescription guidance and more. They will come up with a personalized treatment plan to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.
Our treatment plans are tailored to meet your unique needs and can address a range of conditions, such as asthma, high blood pressure, obesity, diabetes and pre-diabetes, low back pain and more. We can provide one-on-one coaching, disease-specific education, self-care training, nutrition counseling, medication guidance and ongoing monitoring to manage your symptoms and help you stay well.
Mental health
We believe that your mental and emotional wellbeing are just as important as your physical health. With our mental health services, you can get the support you need. Your licensed counselors will actively work as part of your care team to support your overall health while making you feel safe and comfortable. You can conveniently meet with them in person or virtually, through video or by phone.
With a blended approach of counseling techniques and evidence-based talk therapy, our counseling services cover anxiety, depression, stress management, PTSD, ADHD, grief, adjustment challenges, substance abuse, work/life balance, family conflict and sleep issues.
You’re not alone. We’re here to help.
Women's health
We understand a woman’s healthcare needs are unique. Your provider will spend time getting to know you to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health.
Along with general primary care services, we offer the following specifically for women’s health:
- Breast cancer screenings
- Pelvic exams
- Cervical cancer screenings (Pap smears)
- Pregnancy testing
- Comprehensive family care
- Contraception (birth control) counseling
- STD testing and counseling
- LGBTQ+ care
- Hormone therapy
- Education for self-awareness
Lab services
We offer many lab services to support your needs. We can perform onsite testing and can also collect and send samples to an offsite lab. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health account or during an in-person or virtual follow-up appointment with your provider.
We can perform and process the following onsite:
- COVID-19
- Glucose or lipid testing
- Hemoglobin A1C
- Rapid strep testing
- Flu testing
- Pregnancy testing
- Urine screenings
- Rapid mono testing
- H-pylori testing
Vaccines
Vaccines are an essential part of public health. You have convenient access to many vaccines at the Golden Health and Golden Valley Medical Centers. Your provider or pharmacist can determine which ones are right for you based on your age, conditions, travel habits and other factors.
We offer a variety of routine vaccines to protect your health and community, including:
- Influenza (Flu)
- COVID-19
- Hepatitis A
- Hepatitis B
- Human Papilloma Virus (HPV)
- Measles, Mumps and Rubella (MMR)
- Pneumococcal (Pneumonia, Meningitis, etc.)
- Tdap/Td (Tetanus, Diphtheria and Pertussis / Whooping Cough)
- Varicella (Chickenpox)
- Zoster (Shingles)
Pharmacy
Our pharmacy is a convenient way to fill your prescriptions. The pharmacists here are an extension of your care team, working with your provider as needed to support your overall health. We not only fill your prescriptions, we take time to get to know you so we can help you manage your conditions and reach your health goals.
Call your pharmacy at (888) 940–1049 to get started.
Occupational health
Keeping you safe at work is a top priority, which is why we offer a full suite of occupational health services. Your providers at Golden Health and Golden Valley Medical Centers are here to treat work-related injuries and illnesses to help you get back to feeling well.
Our occupational health services are available for all Nevada Gold Mines employees and include injury diagnosis and treatment, emergency care services, musculoskeletal evaluations, ergonomic assessments, pre/post-employment exams, drug and alcohol testing, physical therapy and occupational therapy services and return-to-work plans.
Travel medicine
At Golden Health and Golden Valley Medical Centers, we offer travel medicine services to help you and your family plan for your trip and to stay well while you’re away. Based on your destination, things like getting vaccinated, refilling your prescriptions and discussing health risks with your provider can make or break your travel experience.
Our travel medicine services include pre-travel risk assessment, prescriptions and vaccinations based on destination, risk reduction planning and education for self-treatment, as well as post-travel assessments and treatment, or specialist referral.
My Premise Health
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
Get the same great care by phone or video.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
- Follow-up appointment or to review test results
- Cough, fever or sore throat
- Nausea, vomiting or diarrhea
- Cold, flu, COVID-19 or allergy symptoms
- Stomachache, headache or earache
*Depending on your care needs, your provider may suggest an in-person visit.
24 hours a day, 7 days a week, 365 days a year
You also have access to a virtual care team for your primary care needs after hours. Sign in to My Premise Health and select “Get Care Now” to be seen right away.
Frequently asked questions
General
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Premise Health is the organization that operates and staffs your medical centers. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
The Golden Health and Golden Valley Medical Centers are staffed, managed and operated by Premise Health. The medical staff includes a combination of physicians, nurse practitioners, care management registered nurses, medical assistants and behavioral health providers. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your medical centers are not staffed or managed by Nevada Gold Mines or their employees in any way.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Eligibility and cost
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Medical center services are available to all full-time employees, spouses, and dependents enrolled in Nevada Gold Mines medical benefits.
All nurse-only visits, occupational health visits, and preventive care visits are no cost. All other services are a $60 fixed fee all-inclusive of any service performed during that visit. For example, if you have an x-ray and suture removal in the same visit, you are not charged additional for more than one service – you will still pay the $60 flat fee.
Confidentiality
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the medical center.
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Scheduling
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You can easily schedule appointments through the My Premise Health mobile app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
In most cases, same-day appointments are available. Schedule online or call your medical center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time. Same-day appointments are typically available.
Virtual visits
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If you have not done so already, first set up your account on the My Premise Health mobile app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will put you in touch with your provider to begin your visit.
To meet virtually with one of the providers at your medical center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
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Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your medical center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
Pharmacy
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Pharmacy services are available to all full-time employees, spouses, and dependents enrolled in Nevada Gold Mines medical benefits.
You can call the pharmacy at (888) 940-1049 to speak with a pharmacist.
You can easily drop off your prescriptions at the Golden Health Pharmacy or your provider can e-prescribe them directly to the pharmacy. The providers and pharmacy at your medical center act as one care team. Your provider will send your prescription to the pharmacist after your appointment so you can pick it up the same day, making for a seamless experience.
The Golden Health Pharmacy is conveniently located within Golden Health Medical Center to get your prescriptions to you faster and easier.
The Golden Health Pharmacy is conveniently located within your medical center/near your home or workplace. This means you can get your prescriptions faster and easier. Also, our pharmacists go above and beyond what you experience at your typical pharmacy. They take the time to get to know you and work with your primary care provider to support your overall health. We also offer a wide range of services that go beyond simply prescribing medications, such as: personal health counseling, coaching and guidance, condition management and disease or medication-specific education, as well as easy prescription transfers and low-cost generics.
Locations
Golden Health
1993 Errecart Blvd
Elko, NV 89801
Phone: (775) 753-1049
Fax: (775) 777-8494
Hours of operation
Monday – Friday, 8 a.m. – 7 p.m.
Saturday & Sunday, 8 a.m. – 12 p.m.
Closed on all NGM Holidays.
Golden Valley
515 W. Haskell Street
Winnemucca, NV 89445
Phone: (775) 625-4653
Fax: (775) 625-7004
Hours of operation
Monday – Friday, 8 a.m. – 7 p.m.
Closed on weekends & all NGM Holidays.