Premise Health is the organization that operates and staffs your health center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
Who is eligible to use the health centers?
Employees and dependents age 5 and up on employer sponsored benefit plan are eligible to receive care at the health centers.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where are the health centers located?
CTK Health and Wellness Center
1840 Simon Kenton Way, Rm 3015
Covington, KY 41011
Florence Health and Wellness Center
8100 Ewing Blvd
Florence, KY 41042
Madison Pike Health and Wellness Center
1045 Eaton Drive
Ft. Wright, KY 41017
When are the health centers open?
CTK Health and Wellness Center
Monday, Tuesday, Thursday, Friday, 8 a.m. – 5:30 p.m.
Wednesday, 8 a.m. – 4 p.m.
Florence Health and Wellness Center
Monday, Tuesday, Thursday, Friday, 8 a.m. – 5 p.m.
Wednesday, 8 a.m. – 4 p.m.
Madison Pike Health and Wellness Center
Monday, 8 a.m. – 6 p.m.
Tuesday & Thursday, 7 a.m. – 3:30 p.m.
Wednesday, 7 a.m. – 12 p.m.
Friday, 7:30 a.m. – 1:30 p.m.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
How much does a visit cost?
Fees depend on your health plan selection with your employer. For members with the HDHP there will be a $20 fee due at time of appointment. The health centers accept credit cards only. No cash or checks accepted.
Why can I not get my medications onsite if I see a Nurse Practitioner?
Under current Kentucky state regulations, Nurse Practitioners are not permitted to dispense medications directly from our onsite medication dispensary. However, Nurse Practitioners are fully authorized to provide high-quality care within our health centers. If medication is deemed necessary as part of your treatment, they can issue a prescription and send it to your preferred local pharmacy. Ask your provider about our Home Medication Delivery program for chronic condition medications.
Is my health information secure? Does Meyer Tool have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
What do I do if the Health Center schedule is full or it’s after hours and non-emergent?
Premise Health has partnered with The Little Clinic to provide care for sick visits after hours or if your health center is full. Simply call the patient support center (877) 685-5883 OR use the chat feature to utilize this service.
Here’s how to secure your visit with The Little Clinic through Premise Health:
- Call our Patient Support Center at (877) 685-5883 or use the Premise Health Chat feature to attempt to schedule an appointment with your health center.
- If your health center is closed or full for the day, ask the Patient Support Center Advocate to secure your visit with The Little Clinic location of your choice in your area.
- Go to your chosen The Little Clinic location and advise the staff that Premise Health sent you and proceed with your visit! Your spot will be secured for the business day.
Additional resources
Here are some helpful documents to help you navigate your care.
Learn More
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.