LP Health and Wellness Center
Frequently asked questions
Premise Health is a Tennessee-based, experienced, and high-quality healthcare company with over 800 health centers in 26 states. Premise Health provides employees and their eligible dependents the opportunity to seek affordable healthcare on-site or near-site of their employer.
- High-quality, cost-effective healthcare
- Convenient location
- Easy appointment scheduling, including same-day appointments at 877-423-1330, MyPremiseHealth.com or the My Premise Health App
- Minimal or no wait times for appointments
- Personal and confidential health coaching
Members are what we call our patients who are eligible to use a wellness center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.
A wellness center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.
LP Health and Wellness Center is staffed, managed and operated by Premise Health. Each staff member has been carefully screened and is qualified to deliver exceptional care. LP Health and Wellness Center is not staffed or managed by LP or their employees in any way.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall wellbeing, much like LP has trusted us as a partner in health. We’d love to see you soon!
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your health by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see your test results and more.
Eligibility and cost
The Health & Wellness Centers provide care for all LP employees and for dependents of LP employees covered on the LP Health Plan, ages 2 & up.
- $0 for all preventive services
- $5 for acute visits – any member on the health plan (employee or dependent)
- $50 for acute visits – employees not on the health plan
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within LP.
Yes, you can request that your PCP share your records with your wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.
Once you create a My Premise Health account, you can easily schedule a visit through the My Premise Health app or online at MyPremiseHealth.com. Simply log in, select “Schedule an Appointment” and choose your appointment type.
You can also call your wellness center or visit during regular center hours to make an appointment.
If you’re experiencing a medical emergency, please dial 911.
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.
If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.
To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
[Insert eligibility statement]
You can call the pharmacy at [(XXX) XXX-XXXX] to speak with a pharmacist. If you are experiencing a medical emergency, please dial 911.
You can easily drop off your prescriptions at [Pharmacy Name] or your provider can e-prescribe them directly to the pharmacy. [The providers and pharmacy at your wellness center act as one care team. Your provider will send your prescription to the pharmacist after your appointment so you can pick it up the same day, making for a seamless experience.]
[Pharmacy Name] is located within [Wellness Center Name] at [address].
[Pharmacy Name] is conveniently located [within your wellness center/near your home or workplace]. This means you can get your prescriptions faster and easier. Also, our pharmacists go above and beyond what you experience at your typical pharmacy. They take the time to get to know you and work with your primary care provider to support your overall health. We also offer a wide range of services that go beyond simply prescribing medications, such as: [personal health counseling, coaching and guidance, condition management and disease or medication-specific education], as well as easy prescription transfers and low-cost generics.
Yes. If you currently have a family doctor, we do not intend on replacing your provider. In fact, we can collaborate with your family doctor through the exchange of lab results, diagnoses, and dispensing medications prescribed by your family doctor, if available. If you do not have a family doctor, we are equipped to be your primary care provider.
Remote Monitoring is a way for you and your healthcare provider to track your glucose or blood pressure measures, without having to go into the health center.
Our program includes:
- Bluetooth app for your smartphone
- Educational materials on demand
- Licensed Nurse Care Coordination
- No cost glucometers, strips and lancets
- No cost automated blood pressure cuff
- User friendly digital technology
- Secure electronic health data transmission
- And more!
- Contact your Care Team at [email protected] to request enrollment forms.
- Once our team receives and processes your Enrollment Form, you’ll receive
- Welcome Kit from Premise Health, which includes: Remote MonitoringDevice(s), step-by-step instructions and your program details.
- Once enrolled, you will receive an email on how to download and log into Premise Health’s Remote Monitoring App and start logging.
- A welcome call with technical help, as well as a personalized educational program on demand and via remote sessions, is available to you throughout your program.
Remote Monitoring is a way for you and your healthcare clinician to track your glucose or blood pressure measures, without having to go into the health center. Premise Health’s RPM program includes: licensed nurse care coordination, user-friendly digital technology, bluetooth mobile apps for your phone, secure electronic health data transmission, and educational materials on demand.
If you and your primary care provider would like you to be considered for this program, e-mail [email protected] or call Premise Health’s Remote Patient Monitoring Care Team at (615) 767-5578.
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
LP Health and Wellness Center has the COVID-19 vaccine available. We’re here to provide you with the information you need about COVID-19, the vaccines and life after you’re fully vaccinated. For more information specific to the pandemic, please visit our COVID-19 resource page.
Yes, when you complete your HRA during the wellness program year (September 1 –August 31), you will be eligible for the wellness incentive paid out in January. Please note, be sure to meet all other conditions including enrollment in an LP Health Plan as well as enrollment in an HSA or FSA account, to complete and receive the incentive.
Yes, you can complete an AHA, Premise Health’s Annual Health Assessment (AHA), in the Health and Wellness Center. An AHA consists of a blood draw, health questionnaire and vitals.
The Premise Health eFormulary includes approximately 1000 generic medications. Providers can ePrescribe to provide care for cold, cough, infection, pain, allergy, cholesterol, high blood pressure, depression and more.
Refer to the Wellness Center drop down at the top of the page and click on the link that corresponds with your location to find more details including address, hours, and healthcare providers.
Health and Wellness Centers and Remote Patient Monitoring.
LP Health and Wellness Centers are staffed by an experienced nurse, and you’ll be connected to an excellent doctor using secure high-definition video and state-of-the art medical instruments. The facility will treat both acute and chronic conditions at low or no cost to you. Get care for your sore throat, a cold or the flu, and help with high blood pressure or diabetes. Premise Health also provides health coaching, on-site lab work, and much more.
The Health & Wellness Centers do not have a pharmacy. The center will ePrescribe needed medications to the pharmacy of your choice. Medications in the Premise Health eFormulary picked up at SavRx participating pharmacies will be at no cost to you, a $5 pick-up fee is charged by Walmart or Walgreens pharmacies.
Most pharmacies are part of the SavRx network. Use this tool to confirm SavRx participating pharmacies.