LP Health and Wellness Center

Frequently asked questions

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General

Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees healthcare services and operate their wellness centers.

Members are what we call our patients who are eligible to use a wellness center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.

A wellness center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.

The LP Health and Wellness Center is staffed, managed and operated by Premise Health. Each staff member has been carefully screened and is qualified to deliver exceptional care. The LP Health and Wellness Center is not staffed or managed by LP Building Solutions or their employees in any way.

While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall wellbeing, much like LP Building Solutions has trusted us as a partner in health. We’d love to see you soon!

My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your health by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see your test results and more.

Eligibility and cost

The Health & Wellness Centers provides care for all LP employees and for dependents of LP employees covered on the LP Health Plan, ages 2 & up.

  • $0 for all preventive services
  • $5 for acute visits – any member on the health plan (employee or dependent)
  • $50 for acute visits – employees not on the health plan

Confidentiality

Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the LP Health and Wellness Center.

Yes, you can request that your PCP share your records with your wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.

Scheduling

Once you create a My Premise Health account, you can easily schedule a visit through the My Premise Health app or online at MyPremiseHealth.com. Simply log in, select “Schedule an Appointment” and choose your appointment type.

You can also call your wellness center or visit during regular center hours to make an appointment.
If you’re experiencing a medical emergency, please dial 911.

In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.

While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.

Virtual visits

If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.

To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.

A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.

Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.

Services

Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.

 

Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.

Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.

Remote monitoring

Remote Monitoring is a way for you and your healthcare provider to track your glucose or blood pressure measures, without having to go into the health center.

 

Our program includes:

  • Bluetooth app for your smartphone
  • Educational materials on demand
  • Licensed Nurse Care Coordination
  • No cost glucometers, strips and lancets
  • No cost automated blood pressure cuff
  • User-friendly digital technology
  • Secure electronic health data transmission
  • And more
  1. Contact your Care Team at [email protected] to request enrollment forms.
  2. Once our team receives and processes your Enrollment Form, you’ll receive a
    Welcome Kit from Premise Health, which includes: Remote MonitoringDevice(s), step-by-step instructions and your program details.
  3. Once enrolled, you will receive an email on how to download and log into Premise Health’s Remote Monitoring App and start logging.
  4. A welcome call with technical help, as well as a personalized educational program on demand and via remote sessions, is available to you throughout your program.

Remote Monitoring is a way for you and your healthcare clinician to track your glucose or blood pressure measures, without having to go into the health center. Premise Health’s RPM program includes: licensed nurse care coordination, user-friendly digital technology, bluetooth mobile apps for your phone, secure electronic health data transmission, and educational materials on demand.

 

If you and your primary care provider would like you to be considered for this program, e-mail [email protected] or call Premise Health’s Remote Patient Monitoring Care Team at (615) 767-5578.