Quality care for you and your loved ones
Meet your health and wellness ally.
Take advantage of all the services available to support your long-term health and keep you feeling well.
Primary care
We offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care and management of your conditions. Your primary care provider will get to know you so they are better equipped to prevent, treat and manage any health issues that may come up.
Our lifestyle medicine approach ensures we’re looking at the whole picture of what impacts your wellbeing, including sleep, nutrition, stress, movement and more. We can encourage healthy habits to help you achieve sustainable wellness and go beyond simply treating the symptoms you bring with you to a single appointment.
Some of your primary care services include:
- Annual physicals
- Treatment and management of conditions
- Preventive screenings for early disease detection
- Women’s health
- Vaccinations
- Occupational health
- Pediatric care (ages 2+)
- And more
Care management
You don’t have to navigate your health challenges alone. With our care management services, you can get the support you need. This no-cost benefit provides a registered nurse as your care manager to be a go-to resource for all health-related questions, prescription guidance and more. They will come up with a personalized treatment plan to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.
Our treatment plans are tailored to meet your unique needs and can address a range of conditions, such as asthma, high blood pressure, diabetes and pre-diabetes, low back pain and more. We can provide disease-specific education, self-care training, nutrition counseling, medication guidance and ongoing monitoring to manage your symptoms and help you stay well.
Women's health
We understand a woman’s healthcare needs are unique. Your provider will spend time getting to know you to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health.
Along with general primary care services, we offer the following specifically for women’s health:
- Breast cancer screenings
- Pelvic exams
- Cervical cancer screenings (Pap smears)
- Pregnancy testing
- Comprehensive family care
- Contraception (birth control) counseling
- STD testing and counseling
- LGBTQ+ care
- Education for self-awareness
Lab services
We offer many lab services to support your needs. We can perform onsite testing and can also collect and send samples to an offsite lab. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health account or during an in-person or virtual follow-up appointment with your provider.
We can perform and process the following onsite:
- COVID-19
- Glucose or lipid testing
- Rapid strep testing
- Flu testing
- Pregnancy testing
- Urine screenings
- Rapid mono testing
Vaccines
Vaccines are an essential part of public health. You have convenient access to many vaccines at Jackson Rancheria Medical Center. Your provider can determine which ones are right for you based on your age, conditions, travel habits and other factors.
- Influenza (Flu)
- Hepatitis A
- Hepatitis B
- Tdap/Td (Tetanus, Diphtheria and Pertussis / Whooping Cough)
- Shingrix (Shingles)
Occupational health
Keeping you safe at work is a top priority, which is why we offer a full suite of occupational health services. Your providers at the Jackson Rancheria Medical Center are here to treat work-related injuries and illnesses to help you get back to feeling well.
Our occupational health services are available for all Jackson Rancheria employees and include injury diagnosis and treatment, musculoskeletal evaluations and return-to-work plans.
Contact your Human Resources team with questions.
My Premise Health
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
Get the same great care by phone or video.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
- Follow-up appointment or to review test results
- Cough, fever or sore throat
- Nausea, vomiting or diarrhea
- Cold, flu, COVID-19 or allergy symptoms
- Stomachache, headache or earache
*Depending on your care needs, your provider may suggest an in-person visit.
Frequently asked questions
General
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Premise Health is the organization that operates and staffs your medical center. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our medical centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
Jackson Rancheria Medical Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of nurse practitioners and medical assistants. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your medical center is not staffed or managed by Jackson Rancheria or their employees in any way.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Eligibility and cost
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Employees and dependents 2 years of age and older covered on Jackson Rancheria’s Medical Plan are eligible. Flu vaccines and at-home COVID-19 tests are available for all employees and their household members.
The cost of services, including labs and select dispensary medications, is covered by the Jackson Rancheria Casino Resort. You will incur a $50 charge, however, if you do not attend an appointment you scheduled without calling to cancel 24 hours in advance.
Confidentiality
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the center.
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Scheduling
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You can easily schedule appointments through the My Premise Health mobile app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
In most cases, same-day appointments are available. Schedule online or call your medical center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time. Same-day appointments are typically available.
Virtual visits
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To meet virtually with one of the providers at your medical center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
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Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care, on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your medical center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
Location
Jackson Rancheria Medical Center
Located in the Public Safety Building
12222 New York Ranch Road
Jackson, CA 95642
Phone: (209) 223-8428
Fax: (203) 223-8429
Hours of operation
Monday, Tuesday, Thursday, Friday, 7 a.m. – 5 p.m.
Wednesday, 8 a.m. – 12 p.m.
