Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Where are the El Paso County Employee Health Centers located?
El Paso County CSC Employee Health Center
1675 W. Garden of the Gods Road Suite #1053
Colorado Springs, CO 80907
El Paso County RDC Employee Health Center
2880 International Circle, Lower-Level Suite N010
Colorado Springs, CO 80910
Click here to learn more.
When are the El Paso County Employee Health Centers open?
El Paso County CSC Employee Health Center
Monday – Friday, 8 a.m. – 5 p.m.
(Closed for lunch, 12 p.m. – 1 p.m)
El Paso County RDC Employee Health Center
Monday – Friday, 8 a.m. – 5 p.m.
(Closed for lunch, 12 p.m. – 1 p.m)
Click here to learn more.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
How much does a visit cost?
Most services at the El Paso County Employee Health Centers are available at zero cost to employees. However, a $10 copay may apply to select visits and appointments.
Who is eligible to use the centers?
El Paso County employees, dependents (6 months and up), and retirees who participate in the El Paso County medical plan are eligible to use the El Paso County Health Centers.
Is my health information secure? Does El Paso County have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
How do I request a 24/7 virtual primary care visit?
If you have not done so already, first set up your account on the My Premise Health mobile app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will put you in touch with your provider to begin your visit.
Can my provider write me a prescription during a virtual visit?
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Is a virtual visit appropriate for every medical condition?
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Additional resources
Here are some helpful documents to help you navigate your care.
Learn More
Additional Resources
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, get 24/7 virtual care, message your care team and more. You can also download the app for easy, on-the-go access.