Healthcare made with you in mind at the City of Mesa Health and Wellness Center
Meet your health and wellness ally.
At Premise Health, we believe in better care. We offer members like you a comprehensive range of services to cover your needs, including primary care, lab services and more. Our providers are committed to helping you get, stay and be well.
Take advantage of all the services available to support your long-term health and keep you feeling well.
Primary care
We offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care and management of your conditions. Your primary care provider will get to know you and your family so they are better equipped to prevent, treat and manage any health issues that may come up.
Our lifestyle medicine approach ensures we’re looking at the whole picture of what impacts your wellbeing, including sleep, nutrition, stress, movement and more. We can encourage healthy habits to help you achieve sustainable wellness and go beyond simply treating the symptoms you bring with you to a single appointment.
Some of your primary care services include:
- Sports physicals
- Annual wellness exams
- Women’s health exams
- Men’s health exams
- Preventive screenings for early disease detection
- Treatment and management of chronic conditions
- Lab draws
- Flu shots
- Immunizations
- Acute care
- Women’s health
- Pediatric care (ages 2+)
- Skin cancer screenings (must call for an appointment – no appointments on portal)
Women's health
We understand a woman’s healthcare needs are unique. Your provider will spend time getting to know you to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health.
Along with general primary care services, we offer the following specifically for women’s health:
- Breast cancer screenings
- Pelvic exams
- Cervical cancer screenings (Pap smears)
- Pregnancy testing
- Contraception (birth control) counseling
- STD testing and counseling
Lab services
We offer many basic lab services to support you and your family’s needs. We can perform onsite testing and can also collect and send samples to an offsite lab.
You can receive your results electronically through your My Premise Health account or during an in-person or virtual follow-up appointment with your provider.
Wellness
Our wellness programs promote nutrition, physical activity, stress management, healthy relationships and more. We take a comprehensive approach that focuses on your overall health and wellbeing. Our providers will personalize your wellness plan and help you make positive lifestyle changes that can lead to a more balanced and healthier you.
Your wellness services include biometric screenings, flu vaccinations, vaccines, annual physicals, sports physicals for school-age children, women and men’s health exams.
My Premise Health
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
Get the same great care by phone or video.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same no cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
- Follow-up appointment or to review test results
- Cough, fever or sore throat
- Nausea, vomiting or diarrhea
- Cold, flu, COVID-19 or allergy symptoms
- Stomachache, headache or earache
*Depending on your care needs, your provider may suggest an in-person visit.
Frequently asked questions
General
Placeholder
Premise Health is the organization that operates and staffs your wellness center. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
The City of Mesa Health and Wellness Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of providers, allied health professionals, administrative assistants and a health center manager. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your wellness centers is not staffed or managed by the City of Mesa or their employees in any way.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Eligibility and cost
Placeholder
City of Mesa employees, their dependents, or retirees that are on the City of Mesa health plan (Cigna), are eligible to utilize the health center services.
Utilizing the City of Mesa Health and Wellness Center operated by Premise Health is cost effective. All services are at no charge. Lab, referral providers/services, and prescriptions are subject to insurance.
Confidentiality
Placeholder
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Scheduling
Placeholder
You can easily schedule appointments through the My Premise Health mobile app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
Yes. Please schedule an appointment ahead of time via My Premise Health or phone call. Some same-day appointments are typically available for acute care needs.
Virtual visits
Placeholder
To meet virtually with one of the providers at your wellness center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
Placeholder
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits also known as acute visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
[Pharmacy]
Placeholder
[Insert eligibility statement]
You can call the pharmacy at [(XXX) XXX-XXXX] to speak with a pharmacist.
You can easily drop off your prescriptions at [Pharmacy Name] or your provider can e-prescribe them directly to the pharmacy. [The providers and pharmacy at your wellness center act as one care team. Your provider will send your prescription to the pharmacist after your appointment so you can pick it up the same day, making for a seamless experience.]
[Pharmacy Name] is located within [Wellness Center Name] at [address].
OR
[Pharmacy address]
[Pharmacy Name] is conveniently located [within your wellness center/near your home or workplace]. This means you can get your prescriptions faster and easier. Also, our pharmacists go above and beyond what you experience at your typical pharmacy. They take the time to get to know you and work with your primary care provider to support your overall health. We also offer a wide range of services that go beyond simply prescribing medications, such as: [personal health counseling, coaching and guidance, condition management and disease or medication-specific education], as well as easy prescription transfers and low-cost generics.
Location
City of Mesa Health and Wellness Center
1121 S. Gilbert Road, Suite 101
Mesa, AZ 85204
Phone: (480) 644-WELL (9355)
Fax: (480) 644-2288
Hours of operation:
Monday – Thursday, 7 a.m. – 6 p.m.
Friday, 8 a.m. – 4 p.m.
Closed Saturday, Sunday and Observed Holidays