Premise Health is the organization that operates and staffs the health centers. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
How do I make an appointment?
You can call a center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where are the Plane Healthy Wellness Center & Pharmacies located?
See our locations here.
When are the Plane Healthy Wellness Center & Pharmacies open?
The hours of operation for the Plane Healthy Wellness Center & Pharmacies are listed here.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
How much does a visit cost?
The following services are free: preventative care*, laboratory, radiology, care management, & wellness coaching. Depending on one’s insurance, copays, deductible, & out-of-pocket maximum the remaining services could be less but will never exceed $35. Click here to view the full fee schedule.
*Those who do not have Textron insurance will have costs for preventive care
Who is eligible to use the Plane Healthy Wellness Center & Pharmacies?
All eligible Textron Aviation employees, spouses, and dependents age 2+ have access to the wellness center and pharmacy regardless of enrollment in an employer-sponsored insurance plan.
Who operates the Plane Healthy Wellness Center & Pharmacy?
Plane Healthy Wellness Center & Pharmacy is staffed, managed and operated by Premise Health. Each staff member has been carefully screened and is qualified to deliver exceptional care. Plane Healthy Wellness Center & Pharmacy is not staffed or managed by Textron Aviation or their employees in any way.
Are same-day appointments available?
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
Are appointments required or can I just walk in?
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Can my provider write me a prescription during a virtual visit?
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
How do I schedule a virtual visit with my onsite provider?
To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.
Can my provider write me a prescription during a virtual visit?
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
How do I schedule a virtual visit with my onsite provider?
To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.
I currently have a primary care provider (PCP) elsewhere. Can my medical records be shared between my health center and my current PCP?
Yes, you can request that your PCP share your records with your wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.
Will my health information be secure? Will Textron Aviation have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within Plane Healthy Wellness Center & Pharmacy.
Is a virtual visit appropriate for every medical condition?
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
How does my provider send my prescription to Plane Healthy Pharmacy?
You can easily drop off your prescriptions at Plane Healthy Pharmacy or your provider can e-prescribe them directly to the pharmacy. The providers and pharmacy at your wellness center act as one care team. Your provider will send your prescription to the pharmacist after your appointment so you can pick it up the same day, making for a seamless experience.
Why should I use Plane Healthy Pharmacy over another local pharmacy?
Plane Healthy Pharmacy is conveniently located on campus. This means you can get your prescriptions faster and easier. Also, our pharmacists go above and beyond what you experience at your typical pharmacy. They take the time to get to know you and work with your primary care provider to support your overall health. We also offer a wide range of services that go beyond simply prescribing medications, such as: personal health counseling, coaching and guidance, condition management and disease or medication-specific education, as well as easy prescription transfers and low-cost generics.
What is the difference between preventive and non-preventive care visits?
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more. Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Can I do lab/blood test orders from another provider at the center?
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
Additional resources
Here are some helpful documents to help you navigate your care.
Learn More
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.