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Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.

My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.

You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.

TeamCare Health Centers:
Monday – Friday, 7 a.m. – 5:30 p.m. ET

TeamCare Pharmacies:
Monday – Friday, 6 a.m. – 6 p.m. ET

TeamCare North Health Center & Pharmacy:
5881 Turkey Lake Rd., Suite B2-02
Orlando, FL 32819
Clinic and pharmacy are located outside Security, next to gate 2.

TeamCare South Health Center & Pharmacy:
1 Opportunity Way, B1000
Orlando, FL 32819
Located at Epic Universe. The Pharmacy is located in Suite 1060.
Clinic and pharmacy located outside and to the right of the Team Member Portal

Team Members and their spouses/domestic partners and children (ages 12+) who are enrolled in a Universal Orlando or Comcast NBCUniversal Cigna medical plan can utilize the TeamCare Health Center and Pharmacy on an in-network basis. Our medical plan provides coverage for all preventive care services at 100% and you will be responsible to pay a $10 copay for all other services.

Team Members who are enrolled in the Aetna plan or not enrolled in a Universal Orlando or Comcast NBCUniversal are eligible for care at standard market rates and will be required to remit payment at the time services are rendered.

A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.

All Team Members and their spouse/domestic partner, or children (ages 12+) have access to the TeamCare Health Centers and Pharmacies.

Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.

After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.

Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the TeamCare Health Center.

All Team Members are eligible to use whichever location is most convenient for their healthcare needs.

All Team Members and their spouse/domestic partner or children (ages 12+) have access to the TeamCare Health Centers and Pharmacies.

You can call the pharmacy to speak with a pharmacist. If you are experiencing a medical emergency, please dial 911.

TeamCare North Pharmacy: (407) 903-1752
TeamCare South Pharmacy: (321) 281-0021

You can easily drop off your prescriptions at TeamCare Pharmacy or your provider can e-prescribe them directly to the pharmacy. If your prescribing provider is part of the TeamCare Health Center, they will send your prescription to the TeamCare pharmacy after your appointment so you can pick it up the same day, making for a seamless experience.

To meet virtually with one of the providers at your health center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.

The TeamCare Pharmacy is conveniently located within the TeamCare Health Center. This means you can get your prescriptions faster and easier. Also, our pharmacists go above and beyond what you experience at your typical pharmacy. They take the time to get to know you and work with your primary care provider to support your overall health. We also offer a wide range of services that go beyond simply prescribing medications, such as vaccine administration and discounted over-the-counter medications and products, as well as easy prescription transfers and low-cost generics.