Quality care for you and your loved ones
Meet your health and wellness ally.
At Premise Health, we believe in better care. We offer members like you a comprehensive range of services to cover your needs, including primary care, women’s health, lab services and more. Our providers are committed to helping you get, stay and be well.
Take advantage of all the services available to support your long-term health and keep you feeling well.
Primary care
We offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care and management of your conditions. Your primary care provider will get to know you so they are better equipped to prevent, treat and manage any health issues that may come up.
Our lifestyle medicine approach ensures we’re looking at the whole picture of what impacts your wellbeing, including sleep, nutrition, stress, movement and more. We can encourage healthy habits to help you achieve sustainable wellness and go beyond simply treating the symptoms you bring with you to a single appointment.
Some of your primary care services include:
- Annual physicals
- Treatment and management of conditions
- Preventive screenings for early disease detection
- Biometric screenings
- Allergy and flu shots
- Acute and urgent care
- Women’s health
- Sports or school physicals
- And more
Care management
You don’t have to navigate your health challenges alone. With our care management services, you can get the support you need. This no-cost benefit provides a registered nurse as your care manager to be a go-to resource for all health-related questions, prescription guidance and more. They will come up with a personalized treatment plan to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.
Our treatment plans are tailored to meet your unique needs and can address a range of conditions, such as one-on-one coaching, disease specific education, self-care training and condition management tactics, diet guidelines and physical activity goals, medication counseling and preventive and ongoing monitoring to manage your symptoms and help you stay well.
Provider-dispensed medications
Skip the extra trip to the pharmacy. You can get your medications at little to no cost directly from your provider during a visit. Simply schedule an appointment, discuss your health needs and leave with your medication in hand.
The City of Palm Beach Gardens Health & Wellness Center carries close to 200 medications to cover your needs. This includes over-the-counter options. You can even get up to a 90-day supply for ongoing prescriptions to reduce the number of times you need a refill. When you’re about to run out, schedule a follow-up visit with your provider. They’ll monitor your progress and offer ongoing support.
Women's health
We understand a woman’s healthcare needs are unique. Your provider will spend time getting to know you to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health.
Along with general primary care services, we offer the following specifically for women’s health:
- Breast cancer screenings
- Pelvic exams
- Cervical cancer screenings (Pap smears)
- Pregnancy testing
- Comprehensive family care
- Contraception (birth control) counseling
- STD testing and counseling
- LGBTQ+ care
- Hormone therapy
- Education for self-awareness
Lab services
We can perform and process the following onsite:
- COVID-19
- Glucose or lipid testing
- Rapid strep testing
- Flu testing
- Pregnancy testing
- Urine screenings
- H-pylori testing
Vaccines
Vaccines are an essential part of public health. You have convenient access to many vaccines at the City of Palm Beach Gardens Health & Wellness Center. Your provider can determine which ones are right for you based on your age, conditions, travel habits and other factors.
We offer a variety of routine vaccines to protect your health and community, including:
- Influenza (Flu)
- COVID-19
- Hepatitis B
- Tdap/Td (Tetanus, Diphtheria and Pertussis / Whooping Cough)
- Varicella (Chickenpox)
- Zoster (Shingles)]
Prescription delivery
Skip the line at the pharmacy. Instead, get your prescriptions shipped right to your door at no extra cost. You’ll save money with low-cost generics, reduced co-pays and 90-day fills.
When it’s time to refill, your provider will reach out to make sure you get your medications when you need them. If you have multiple prescriptions, they’ll even make sure to consolidate them into a single shipment. It’s personalized, convenient and saves you money. Switch from that other pharmacy today and experience the difference.
Call the City of Palm Beach Gardens Health & Wellness Center at (561) 775-8242 to get started.
Wellness coaching
Wellness coaching can help you achieve lasting lifestyle change in the areas of weight management, nutrition, physical activity, sleep, stress, smoking cessation, work/life balance and life satisfaction. Our certified wellness coaches are trained specialists who support you as you move toward better health at a comfortable pace. They will help you set actionable goals and teach you new skills as you learn to incorporate healthier habits into your daily routine. All coaching sessions are completely confidential and can take place virtually or in person.
My Premise Health
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
Get the same great care by phone or video.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
- Follow-up appointment or to review test results
- Cough, fever or sore throat
- Nausea, vomiting or diarrhea
- Cold, flu, COVID-19 or allergy symptoms
- Stomachache, headache or earache
*Depending on your care needs, your provider may suggest an in-person visit.
Frequently asked questions
General
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Premise Health is the organization that operates and staffs your wellness center. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
The City of Palm Beach Gardens Health & Wellness Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of physicians, nurse practitioners, medical assistants and wellness coaches. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your wellness center is not staffed or managed by the City of Palm Beach Gardens or their employees in any way.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Eligibility and cost
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Confidentiality
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Scheduling
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You can easily schedule appointments through the My Premise Health mobile app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
You can also call (561) 413-9639 or visit during regular wellness center hours to make an appointment.
After you make your appointment, you can click Get on Wait List and you will be notified if a sooner appointment becomes available. Same-day appointments are typically available.
If you are experiencing a medical emergency, please dial 9-1-1.
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time. Same-day appointments are typically available.
Virtual visits
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To meet virtually with one of the providers at your wellness center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
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Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
Location
The City of Palm Beach Gardens Health & Wellness Center
4452 Burns Road
Palm Beach Gardens, FL 33410
Phone: (561) 775-8242
Fax: (561) 799-1141
Hours of operation
Monday, Tuesday, Wednesday, Friday, 7 a.m. – 4 p.m.
Closed, 12 p.m. – 1 p.m.
Thursday, 9 a.m. – 6 p.m.
Closed, 1 p.m. – 2 p.m.