At Premise Health, we believe in better care. We offer members like you a comprehensive range of services to cover your needs, including travel medicine, vaccines, lab services and more. Our providers are committed to helping you get, stay and be well.
We offer many lab services to support your needs. We can perform onsite testing and can also collect and send samples to an offsite lab. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health account or during an in-person or virtual follow-up appointment with your provider.
We can perform and process the following onsite:
Vaccines are an essential part of public health. You have convenient access to many vaccines at The Hanover Medical Clinic. Your provider can determine which ones are right for you based on your age, conditions, travel habits and other factors.
We offer a variety of routine vaccines to protect your health and community, including:
At The Hanover Medical Clinic, we offer travel medicine services to help you plan for your trip and to stay well while you’re away. Based on your destination, things like getting vaccinated, refilling your prescriptions and discussing health risks with your provider can make or break your travel experience.
Our travel medicine services include pre-travel risk assessment, prescriptions and vaccinations based on destination, risk reduction planning and education for self-treatment, as well as post-travel assessments and treatment, or specialist referral.
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
*Depending on your care needs, your provider may suggest an in-person visit.
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Premise Health is the organization that operates and staffs your wellness center[s]. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
A wellness center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.
The Hanover Medical Clinic is staffed, managed and operated by Premise Health. The medical staff includes a combination of Nurse Practitioner, Medical Assistant and Collaborative Physicians. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your wellness center is not staffed or managed by The Hanover Insurance Group or their employees in any way.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
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All Hanover employees, contractors and interns physically located in the state of Massachusetts at the time of service are eligible for onsite and virtual services with the exception of ergonomic evaluations, which are available to Hanover employees only, regardless of physical location.
The Hanover Medical Clinic does not charge copays or your insurance for services rendered, your insurance will be charged for lab processing by Quest Diagnostics for outside lab orders (labs ordered by a community provider or your PCP.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall wellbeing, much like The Hanover Insurance Group has trusted us as a partner in health. We’d love to see you soon!
All Hanover employees, contractors and interns physically located in the state of Massachusetts at the time of service are eligible for onsite and virtual services with the exception of ergonomic evaluations, which are available to Hanover employees only, regardless of physical location.
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
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The easiest way to make an appointment is through your online member portal. Visit MyPremiseHealth.com to set up your account and then schedule appointments online or through your My Premise Health mobile app.
You can also call (508) 855-2222 or visit during regular center hours to make an appointment.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time. Same-day appointments are typically available.
If you are experiencing a medical emergency, please dial 9-1-1.
The Hanover Medical Clinic
440 Lincoln St.
Worcester, MA 01653
Phone: (508) 855-2222
Fax: (508) 519-5648
Hours of operation:
Monday & Wednesday, 8 a.m. – 3:30 p.m.
Tuesday & Thursday, 7 a.m. – 3:30 p.m.