Premise Health is the organization that operates and staffs your health center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where is the Pella Corporation Wellness Center located?
1562 Washington St.
Pella, IA 50219
Learn more here.
When is the Pella Corporation Wellness Center open?
Wellness Center:
Monday – Wednesday: 8 a.m. – 5 p.m.
Thursday, 10 a.m. – 7 p.m.
Friday, 8 a.m. – 5 p.m.
Closed for lunch 1 p.m. – 2 p.m.
Pharmacy:
Monday – Wednesday: 8:30 a.m. – 5:30 p.m.
Thursday, 10:30 a.m. – 7:30 p.m.
Friday, 8:30 a.m. – 5:30 p.m.
Closed for lunch 1 p.m. – 2 p.m.
Learn more here.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records can be available via Epic’s Care Everywhere platform and vice versa if you elect to opt in to that function in your MyPremiseHealth account.
How much does a visit cost?
Costs can vary. Team members and covered dependents on non-HDHP Pella medical plans pay $0 for visits. Team members and covered dependents on a Pella HDHP plan pay $30 for visits and $0 after their deductible is met. Team members who are not enrolled on a Pella medical plan pay $30 for visits.
Who is eligible to use the Pella Corporation Wellness Center and Pharmacy?
All team members employed by Pella and dependents covered by a Pella medical plan (ages 2+) are eligible to use the center and pharmacy.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Will my health information be secure? Does Pella have access to my personal health information?
Your personal health information is confidential, secure, and protected under federal law. Premise Health complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws to safeguard your information. Your health information will not be shared with Pella Corporation or any third party without your explicit written consent, except as permitted by law (for example, to respond to your request for a reasonable accommodation or as required for a work-related health injury). Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
If I do not have insurance through Pella, can I still use the Wellness Center and Pharmacy?
All team members (including those team members that do not have insurance through Pella) are eligible to use the center and pharmacy. All dependents covered by a Pella medical plan (ages 2+) are also eligible to use the center and pharmacy.
How do I contact the pharmacy?
You can call the Pharmacy at (641) 651-3400 to speak with a pharmacist.
How does my provider send my prescription to the Pharmacy?
You can easily drop off your prescriptions at Pella Corporation Pharmacy or your provider can e-prescribe them directly to the pharmacy. The providers and pharmacy at your wellness center act as one care team. Your provider will send your prescription to the pharmacist after your appointment so you can pick it up the same day, making for a seamless experience.
Why should I use Pella Pharmacy over another local pharmacy?
The Pella Pharmacy is conveniently located within the Wellness Center. This means you can get your prescriptions faster and easier. Also, our pharmacists go above and beyond what you experience at your typical pharmacy. They take the time to get to know you and work with your primary care provider to support your overall health. We also offer a wide range of services that go beyond simply prescribing medications, such as personal health counseling, coaching and guidance, condition management and disease or medication-specific education, as well as easy prescription transfers and low-cost generics.
Who can use Virtual Primary Care?
Virtual Primary Care is available to team members and dependents (ages 18+) enrolled in a Pella medical plan. Dependents on a Pella medical plan ages 2-17 can use Virtual Primary Care with a parent or guardian present.
How do I request a 24/7 virtual primary care visit?
If you have not done so already, first set up your account on the My Premise Health mobile app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will put you in touch with your provider to begin your visit.
How do I schedule a virtual visit with my onsite provider?
To meet virtually with one of the providers at your health center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
Additional resources
Here are some helpful documents to help you navigate your care.
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, get 24/7 virtual care, message your care team and more. You can also download the app for easy, on-the-go access.