Premise Health is the organization that operates and staffs the health centers. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
Where are the DENSO health centers located?
Athens, TN
2400 DENSO Drive
Athens, TN 37303
Battle Creek
4909 Wayne Road
Battle Creek, MI 49037
Maryville
1810 Robert C Jackson Drive
Maryville, TN 37801
See our locations here.
When are the DENSO health centers open?
Athens
Monday, Wednesday & Friday: 7 a.m. – 7 p.m.
Tuesday & Thursday: 7 a.m. – 5 p.m.
Battle Creek
Monday – Friday: 7 a.m. – 5:30 p.m.
Maryville
Monday – Friday: 7 a.m. – 6 p.m.
See our locations here.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
What does it mean to be a Premise Health member?
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
How much does a visit cost?
Mainstreet/Expressway:
$10 copay
Openroad:
$30 charge at time of service for associate (applied to deductible, billed for remainder)
$10 charge for dependent visits
Benefits under this Family Health Center Program are generally the same as under the prescription drug coverage portion of the Medical and Prescription Drug Program in which you are enrolled. The DENSO Family Pharmacy can fill prescriptions written for up to a 90-day supply. Various immunizations such as influenza, shingles, and pneumococcal are available at no cost to eligible Associates or their eligible Dependents. See the DENSO Family Pharmacy staff for availability and restrictions on administration.
OpenRoad Medical Program Option Only:
Individuals who are enrolled in the OpenRoad Medical Program option may also utilize the DENSO Family Pharmacy, but are still required to pay the deductible and coinsurance as required under the SPD. OpenRoad Medical Program option enrollees will be charged reasonable and customary pricing for services received from the DENSO Family Pharmacy. Please consult the SPD for additional information.
Who is eligible to use the health center?
The DENSO Family Health Center and Pharmacy is open to all associates, spouses and legal dependents (over 2 years of age) who are enrolled in DENSO’s insurance plan. The onsite pharmacy at either Battle Creek or Maryville location is able to provide services with no age restriction.
Who operates the DENSO Family Health Center and Pharmacy?
The DENSO Family Health Center and Pharmacy is staffed, managed and operated by Premise Health. Each staff member has been carefully screened and is qualified to deliver exceptional care. DENSO Family Health Center and Pharmacy is not staffed or managed by DENSO.
How do I make an appointment?
You can call a center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Are same-day appointments available?
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
Are appointments required or can I just walk in?
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time. Same-day appointments are typically available.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Can I do lab/blood test orders from another provider at the center?
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
What is the difference between preventive and non-preventive care visits?
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
I currently have a primary care provider (PCP) elsewhere. Can my medical records be shared between my health center and my current PCP?
Yes, you can request that your PCP share your records with your wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.
Will my health information be secure? Will DENSO have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within DENSO Family Health Center and Pharmacy.
Is a virtual visit appropriate for every medical condition?
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Can my provider write me a prescription during a virtual visit?
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
How do I schedule a virtual visit with my onsite provider?
To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.
How do I schedule an on-demand virtual primary care visit?
If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.
Who can use the DENSO Family Pharmacy?
The DENSO Family Health Center is open to all associates, spouses and legal dependents (over 2 years of age) who are enrolled in DENSO’s insurance plan. The onsite pharmacies, located at the Battle Creek and Maryville locations, are able to provide services with no age restriction.
How do I contact the pharmacy?
You can call the pharmacy to speak with a pharmacist.
Battle Creek Pharmacy: (269) 963-5991
Maryville Pharmacy: (865) 982-9235
If you are experiencing a medical emergency, please dial 911.
How does my provider send my prescription to DENSO Family Pharmacy?
You can easily drop off your prescriptions at DENSO Family Pharmacy or your provider can e-prescribe them directly to the pharmacy. The providers and pharmacy at your wellness center act as one care team. Your provider will send your prescription to the pharmacist after your appointment so you can pick it up the same day, making for a seamless experience.
Where is the pharmacy located?
The DENSO Family Pharmacy is located within the Battle Creek and Maryville DENSO Family Health Centers. See our locations here.
Why should I use DENSO Family Pharmacy over another local pharmacy?
DENSO Family Pharmacy is conveniently located within your wellness center in Battle Creek and Maryville. This means you can get your prescriptions faster and easier. Also, our pharmacists go above and beyond what you experience at your typical pharmacy. They take the time to get to know you and work with your primary care provider to support your overall health. We also offer a wide range of services that go beyond simply prescribing medications, such as: personal health counseling, coaching and guidance, condition management and disease or medication-specific education, as well as easy prescription transfers and low-cost generics.
Additional resources
Here are some helpful documents to help you navigate your care.
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, get 24/7 virtual care, message your care team and more. You can also download the app for easy, on-the-go access.