Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where is the Premise Health Wellness Center located?
712 Interchange Dr.
Crossville, TN 38571
Learn more here.
When is the Premise Health Wellness Center open?
Monday & Tuesday: 8 a.m. – 5 p.m.
Wednesday, Thursday & Friday: 7:30 a.m. – 6 p.m.
Every other Saturday: 8 a.m. – 1 p.m.
Learn more here.
How much does a visit cost?
Preventive services are provided at no cost; however, members enrolled in the HSA plan will incur a $20 fee for non-preventive visits at the Wellness Center.
Who is eligible to use the Premise Health Wellness Center?
CoLinx employees and their covered dependents age 5 and older who are enrolled in a CoLinx medical plan are eligible to receive care at Premise Health centers. Preventive services are provided at no cost; however, members enrolled in the HSA plan will incur a $20 fee for non-preventive visits at the Wellness Center.
How do I schedule a virtual visit with my onsite provider?
To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.
Will my current medical provider or PCP have access to my health records if I receive care at the Premise Health Wellness Center?
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Is my health information secure? Does CoLinx have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Can my provider write me a prescription during a virtual visit?
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Is a virtual visit appropriate for every medical condition?
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Additional resources
Here are some helpful documents to help you navigate your care.
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Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.