Premise Health is the organization that operates and staffs your health center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where is the City of Palm Beach Gardens Health & Wellness Center located?
4425 Burns Road
Palm Beach Gardens, FL 33410
Learn more here.
When is the City of Palm Beach Gardens Health & Wellness Center open?
Monday, Tuesday, Wednesday, Friday, 7 a.m. – 4 p.m.
Closed, 12 p.m. – 1 p.m.
Thursday, 9 a.m. – 6 p.m.
Closed, 1 p.m. – 2 p.m.
Learn more here.
How much does a visit cost?
Services are available at no cost to you for all eligible employees, spouses, retirees and dependents.
Who is eligible to use the City of Palm Beach Gardens Health & Wellness Center?
Services are available to all employees, spouses, retirees, and dependents (ages 2 and up for acute, ages 10 and up for well and chronic care) on the insurance plan as well as those who have signed up for the health center benefit.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Is my health information secure? Does the City of Palm Beach Gardens have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Will my current medical provider or PCP have access to my health records if I receive care at City of Palm Beach Gardens Health & Wellness Center?
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Additional resources
Here are some helpful documents to help you navigate your care.
Learn More
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.