Premise Health is the organization that operates and staffs your health center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where is the Hearst Wellness Center located?
300 West 57 St., 14th Floor
New York, NY 10019
Learn more here.
When is the Hearst Wellness Center open?
Monday – Friday: 9 a.m. – 5:30 p.m.
Learn more here.
How much does a visit cost?
- Acute care visits are at no cost. Insurance will be applied for primary care follow up visits.
- If you are enrolled in the UnitedHealthcare Consumer Plan or either of the Choice Fund Open Access Plus HSA Plans (HDHP 1600 or HDHP 3000), a primary care visit costs $35 toward your deductible. Once you reach your deductible, visits are free.
- If you are enrolled in the UnitedHealthcare Classic Plan, a primary care visit costs $30 per visit.
- If you are enrolled in the Open Access Plus Plan (OAP 600), a primary care visit costs $10 per visit.
- If you are enrolled in Surest plan, a primary care visit costs $10 per visit.
- If you are eligible for medical coverage through UnitedHealthcare or Cigna but waived it, primary care visits cost $50.
Who is eligible to use the Hearst Wellness Center?
All Hearst Tower-based colleagues who are enrolled in or eligible for UnitedHealthcare, Surest, or Cigna medical coverage or Fitch colleagues based in the New York City area who are enrolled in or eligible for Cigna medical coverage can use primary care services offered at the Hearst Wellness Center.
All other employees can access acute care at the Hearst Wellness Center, including immunizations and vaccinations and treatment for common conditions such as colds, flu, infections, allergies, and more, but they are not eligible for primary care services.
All other employees can access acute care at the Hearst Wellness Center, including immunizations and vaccinations and treatment for common conditions such as colds, flu, infections, allergies, and more, but they are not eligible for primary care services.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Is my health information secure? Does Hearst have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Will my current medical provider or PCP have access to my health records if I receive care at the Hearst Wellness Center?
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
What is the difference between preventive and non-preventive care visits?
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Acute care visits are at no cost. Insurance will be applied for primary care follow up visits.
Additional resources
Here are some helpful documents to help you navigate your care.
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.