Meet your new partner in health.
And your new patient portal, coming soon.
CareHere has joined the Premise Health family.
What does that mean for you?
While you may notice some changes at your local wellness center, you can rest assured that you’re in good hands. The providers you know and trust aren’t going anywhere, and you can expect the same level of high-quality care under the Premise Health name.
The only change you’ll notice that will require your action soon is signing up for your new patient portal, My Premise Health. It will function much like your CareHere portal, so you aren’t losing anything, but instead gaining new and enhanced features. Stay tuned for updates about when it’s time for you to sign up for your new account.
The transition at a glance:
You're in good hands.
Your quality of care isn’t changing.
Your providers aren’t going anywhere.
Because we believe good relationships lead to better care.
You aren’t losing your current services.
Your services will stay the same, but you may gain a few new ones.*
You’re getting a new patient portal.
My Premise Health will soon replace your CareHere portal.
*New services vary by wellness center. Check with your employer or local wellness center to see if you qualify.
Connecting you to your health anytime, anywhere.
Soon you will be able to sign up for your My Premise Health patient portal and mobile app. Here’s a preview of some of the great features you’ll have access to:
Frequently Asked Questions
Premise Health is the nation’s leading direct healthcare provider that is now operating your local wellness center. We share the same vision as CareHere regarding patient experience and care. You’ll notice a preventive approach and a commitment to delivering the best possible experience for our members.
My Premise Health will be your new patient portal. It is a secure online and mobile tool that is powered by Epic, a best-in-class electronic medical record (EMR) platform. Much like your CareHere portal, My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, view visit history, test results and more. Be on the lookout for updates from your wellness center about when it’s time to sign up for your account.
Some historical patient data will be available within My Premise Health such as labs, immunizations and previously scheduled upcoming appointments. Any new data that comes in will be recorded and available in your new portal once you’ve signed up and started using it. In order to ensure continuity of care, all of your historical patient data will still be accessible by your care team at your local wellness center. You’ll also be able to access your CareHere portal in a read-only mode through May 2022, and can always request a copy of your medical records from Premise Health at any time.
Yes, you can still access your CareHere portal for the time being. You will be notified when it’s time for you to switch over to My Premise Health and register for your account. When you do switch over, you’ll still have access to your CareHere portal in a read-only mode through May 2022. This will allow you to view your records, past appointments, messages and more, but you will not be able to actively use the functions that were live previously, like scheduling appointments, messaging your provider, etc. Once you’ve signed up for your My Premise Health account, all actions will take place there. After the May 2022 deadline, you can still request a copy of your health records from your local wellness center at any time.
After May 2022, when your CareHere portal is no longer available for read-only access, you can still request a copy of your individual patient record from Premise Health at any time. To do this, you will be asked to complete an Authorization for Release of Medical Information Form, with the purpose stating “for Individual’s Use” if no other purpose is given.
Your scheduled, upcoming appointments will be transferred to your My Premise Health account automatically. You will not need to reschedule.
If you have access to CareHere’s wellness coaching and incentives program, this will also transition to My Premise Health. It will now be called Premise Inspire. Once you’re able to sign up for your My Premise Health account, you can find the icon in the app labeled “Incentives and Wellness,” which will take you to the new platform where you can also access Premise Connect, the new name for CareHere Connect.
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