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Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.

My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.

You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.

Dallas:
Monday – Thursday, 7:30 a.m. – 5:30 p.m.
Friday, 8 a.m. – 1 p.m.

Lenox:
Monday – Thursday, 7:30 a.m. – 5:30 p.m.
Friday, 8 a.m. – 1 p.m.

Click here for hours of operation for Behavioral Health locations.

Dallas: Located at 208 S. Akard St., Suite PC-50, Dallas, TX 75202, next to the mailroom.
Lenox: Located at 1025 Lenox Park Blvd. NE, Atlanta, GA 30319, on the concourse level next to the fitness center.

The following locations provide confidential, expert mental health support. Whether you prefer to talk face-to-face or meet virtually, our licensed therapists at these locations are here to help. Click here for more information.

Atlanta (Midtown): 754 Peachtree St. NE, Atlanta, GA  30308
Alpharetta (North Point): 300 North Point Pkwy., Alpharetta, GA  30005
Bedminster:  1405 US Hwy 206, Bedminster, NJ 07921
Bothell: 20309 North Creek Pkwy. (Bothell 7), Bothell, WA 98011
Cerritos: 12911 183rd St., Room 127 Cerritos, CA 90703
Chantilly: 4807 Stonecroft Blvd., Chantilly, VA 20151
El Segundo: 2260 E. Imperial Hwy, El Segundo, CA 90245
Mesa: 1355 W. University Dr., Mesa, AZ  85201
Miami: 600 NW 79th Ave, Room 160 Miami, FL 33126
Middletown: 200 S. Laurel Ave., Building A, Middletown, NJ  07748
Orlando: 12150 Research Pkwy, Room 182 Orlando, FL 32826
Richardson:2221 Lakeside Blvd, Room 405 Richardson, TX 75082
San Antonio: 1010 N. St. Mary’s St., San Antonio, TX 78215
San Ramon: 5005 Executive Pkwy., San Ramon, CA  94583
Southfield: 23500 Northwestern Hwy, Room S-100 Southfield, MI 48075
St. Louis: 1010 Pine St, St., Room 14W-N-01 St. Louis, MO 63101
Tulsa: 15901 E. Skelly Dr., Tulsa, OK  74116
Tustin: 1472 Edinger Ave, Room 1116 Tustin, CA 92780

Most services are available at low or no cost to eligible employees, depending on the employee’s benefits plan.

The Dallas and Lenox centers, which offer the full suite of services, are available to all employees eligible for management benefits and bargained employees enrolled in company-sponsored, self-insured medical coverage who have badge access to the buildings.

AT&T Health & Wellbeing Centers that provide only mental health services are available to all active U.S. employees who have badge access to the buildings.

After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.

You can pay for services at the time of your visit using a credit or debit card, HSA card, or FSA card.

If you have an outstanding balance, you can log in to your My Premise Health account or select Pay as a Guest at mypremisehealth.com.

For additional billing questions, contact our billing support team at [email protected] or 1-844-407-1965.

Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the AT&T Health & Wellbeing Center.

Virtual visits are available through My Premise Health, either on the web or through the mobile app. Virtual appointments provide the same high-quality care you receive in person.

To meet virtually with a provider, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling. You’ll receive a secure link to join your visit from any smartphone, tablet, or computer.

A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.

Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.

Beginning January 1, 2026, members are allowed up to 15 chiropractic visits per calendar year. This policy helps us keep appointment times available for all members who need care.

• Behavioral health and wellbeing services to address mental health, psychosocial, motivational, and medical concerns
• Mental health evaluations and treatment plans
• In-person and virtual visit options
• Screenings for conditions like anxiety, depression, and others
• Referrals for specialized counseling
• Counseling services, which cover anxiety, depression, stress management, PTSD, ADHD, grief, adjustment challenges, substance abuse, work/life balance, family conflict, and sleep issues
• Guidance on using AT&T benefit offerings as part of your overall wellbeing

If you need urgent help for your mental health, call 911, go to the nearest emergency room, or contact these hotlines:

Suicide Prevention Lifeline: Call or text 988 | Call (800) 273-8255

Crisis Text Line: Text HOME to 741741

Active AT&T employees employed in the U.S. and eligible for the Employee Assistance Program (EAP) receive:

Management employees: Up to 16 sessions per year, at no cost

Bargained employees: Varies by bargaining contract:

• Southwest and West CWA: Up to 16 sessions per year, at no cost
• Other contracts: Up to 5 sessions per year, per issue at no cost

If you use your free visits, you can continue seeing the onsite therapist at the regular in-network rate ($20 per session) if you are enrolled in an AT&T Medical Plan.

No. The licensed therapists at AT&T Health & Wellbeing Centers don’t prescribe medication. If you’re interested in medication options, your therapist can refer you to an appropriate specialist, such as a psychiatrist or primary care provider.

Once you create a My Premise Health account, you can easily schedule an in-person or virtual visit through theMy Premise Health app or online at  My Premise Health.

Simply log in, select “Schedule an Appointment” and choose “EAP” or “Behavioral Health” to get started. You can also call your wellbeing center directly to schedule an appointment.

If you need urgent help for your mental health, call 911, go the nearest emergency room or contact these hotlines:

Suicide Prevention Lifeline: Call or text 988 | Call (800) 273-8255
Crisis Text Line: Text HOME to 741741