Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Frequently asked questions
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where are the Premise Health Clinics located?
Shelbyville:
200 Dover St.
Shelbyville, TN 37160
Lewisburg:
1141 Nashville Hwy.
Lewisburg, TN 37091
Learn more here. (Link to locations page)
When are the Premise Health Clinics open?
Shelbyville:
Monday, 8 a.m. – 7 p.m.
Tuesday, 8 a.m. – 5 p.m.
Wednesday, 1 p.m. – 5 p.m.
Thursday, 8 a.m.– 12 p.m. (Virtual appointments only)
(Closed for lunch 12 p.m. – 1 p.m.)
Lewisburg:
Wednesday, 8 a.m. – 11:30 a.m.
Thursday, 8 a.m. – 12 p.m. (Virtual appointments only)
How much does a visit cost?
There is no cost to use the clinics for eligible members.
Can my provider write me a prescription during a virtual visit?
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Who is eligible to use the Premise Health Clinics?
All active employees and retirees are eligible to use the health clinics at no charge, regardless of whether they are covered under DREMC health benefits. Additionally, any dependents covered under DREMC health benefits are also eligible to utilize the Premise Health Clinics.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
How do I schedule a virtual visit with my onsite provider?
Is a virtual visit appropriate for every medical condition?
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Is my health information secure? Does Duck River Electric have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Additional resources
Learn More
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.
