Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Frequently asked questions
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where are the Health Centers located?
Health Center for Unipres Portland
201 Kirby Drive
Portland, TN 37148
Health Center for Unipres Mississippi
1001 Fountain Drive
Forest, MS 39074
ECHO Health Center
120 Pinto Drive
Smyrna, TN 37167
Learn more here.
When are the Health Center Names open?
Health Center for Unipres Portland
Monday, 8 a.m. – 7 p.m.
Tuesday, Wednesday, Thursday, 8 a.m. – 5 p.m.
Friday, 7 a.m. – 1 p.m.
Saturday, 8 a.m. – 12 p.m.
Health Center for Unipres Mississippi
Monday, Thursday, 9 a.m. – 6 p.m.
ECHO Health Center
Monday – Friday, 7:30 a.m. – 4:30 p.m.
The hours of operation for the Health Center Names are listed here.
How much does a visit cost?
There is no cost for services at the Unipres Health Centers for eligible members.
Who is eligible to use the health centers?
All Unipres employees and their dependents ages 2 years and up that are participating in a Unipres Health Plan are eligible to use health center services.
Can my provider write me a prescription during a virtual visit?
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Is a virtual visit appropriate for every medical condition?
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Can the Unipres Health Centers care for my children?
While the Unipres Health centers do not provide full pediatric services, we can provide acute pediatric care for children ages 2 years and up, which can include care for cold and flu, and school and sports physicals.
Is my health information secure? Does Unipres have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
How do I schedule a virtual visit with my onsite provider?
To meet virtually with one of the providers at your wellness center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
Additional resources
Learn More
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.
