Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where are the Premise Health Wellness Centers located?
Premise Health Wellness Center – Fayetteville
1 Franke Blvd.
Fayetteville TN 37334
Premise Health Wellness Center – Smyrna
800 Aviation Parkway
Smyrna, TN 37069
Learn more here.
When are the Premise Health Wellness Centers open?
Premise Health Wellness Center – Fayetteville
Monday & Wednesday, 8 a.m. – 5 p.m.
Friday, 8 a.m. – 1 p.m.
Premise Health Wellness Center – Smyrna
Monday & Thursday, 9 a.m. – 4 p.m.
Tuesday, 9 a.m. – 2 p.m.
Wednesday, 8 a.m. – 3 p.m.
Friday, 8 a.m. – 12 p.m.
How much does a visit cost?
Premise Health Wellness Centers are available at no cost to all Franke employees. Spouses and dependents over the age of 3 who are covered on the Franke health plan are also eligible to use the Premise Health services without a copay. Employees, spouses and dependents enrolled in the Choice Fund HSA Plan pay a $40 copay for all acute and/or non-preventative services.
Who is eligible to use the Premise Health Wellness Center?
Premise Health Wellness Centers services are available to all Franke employees. Spouses and dependents over the age of 3 who are covered on the Franke health plan are also eligible to use the Premise Health services without a copay. Employees, spouses and dependents enrolled in the Choice Fund HSA Plan pay a $40 copay for all acute and/or non-preventive services.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Additional resources
Here are some helpful documents to help you navigate your care.
Learn More
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.