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Premise Health is the organization that operates and staffs your health center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.

My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.

Mayo-Underwood​:
500 Mero Street
Frankfort, KY 40601

300 Building:
300 Sower Blvd.
Frankfort, KY 40601

CHFS:
275 East Main Street, Room 1E-D
Frankfort, KY 40601

LivingWell Health Clinics are open:
Monday – Friday, 7:30 a.m. – 4 p.m.
Clinic closed from 12 p.m. – 1 p.m.

You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.

There is no cost for any of the services offered by the LivingWell Health Clinics.

You can visit any of the three LivingWell Health Clinic locations. It does not have to be the clinic closest to where you work.

All full-time, active Commonwealth employees who are eligible to participate in the Kentucky Employees’ Health Plan (KEHP) are allowed to use the LW Health Clinics, including those who waive health insurance coverage. Employees on the High Deductible Health Plan are not eligible for services.

The LivingWell Health Clinics offer virtual access to care through the My Premise Health mobile app. Visit MyPremiseHealth.com to set up your account and then schedule appointments online or through your My Premise Health mobile app.

Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the LivingWell Health Clinic.

Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.

Yes, the LivingWell Health Clinic can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.

Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.

Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.