Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Frequently asked questions
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where are the Viatris Health Units located?
Viatris Medical Unit – Collins Ferry
3711 Collins Ferry Road
Morgantown, WV 26505
Viatris Health Unit – Southpointe
1000 Mylan Blvd.
Canonsburg, PA 15317
Viatris Family Health Unit – St. Albans
110 Lake Street
St. Albans, VT 05478
When are the Viatris Health Units open?
Viatris Medical Unit – Collins Ferry
Monday – Friday, 8 a.m. – 5 p.m.
Viatris Health Unit – Southpointe
Days and hours vary. Please check the My Premise Health portal for the next available appointment, or call us at (304) 554-5298.
Viatris Family Health Unit – St. Albans
Monday, Wednesday, Thursday, 8 a.m. – 4:30 p.m.
Tuesday, Friday, 6 a.m. – 2:30 p.m.
How much does a visit cost?
Appointments are $35 for those on the HDHP plan until the deductible is met. For those on the PPO plan, appointments are free.
Who is eligible to use the Viatris Health Units?
Viatris Medical Unit – Collins Ferry:
Services are available to all full-time Viatris employees.
Viatris Health Unit – Southpointe:
Services are available to all full-time Viatris employees.
Viatris Family Health Unit – St. Albans:
Services are available to all full-time Viatris employees and dependents.
Virtual Primary Care:
Services are available to all full-time Viatris employees and dependents.
Will my health information be secure? Will Viatris have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the Viatris Health Unit.
Will my current medical provider have access to my health records if I receive care at one of your centers?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
How do I schedule an on-demand virtual primary care visit?
If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.
How do I schedule a virtual visit with my onsite provider?
To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.
Additional resources
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, get 24/7 virtual care, message your care team and more. You can also download the app for easy, on-the-go access.