Premise Health is the organization that operates and staffs your wellness center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Need help? Start here.
Scroll down to learn more about Premise Health and how to get the care you need through your wellness center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Where are the wellness centers located?
See our locations here.
When are the wellness centers open?
Chick-fil-A Wellness Center:
Monday – Friday, 6 a.m. – 8 p.m.
Unstaffed from 6 p.m. – 8 p.m.
Premise Health Wellness Center – Tyrone:
Monday – Friday, 8 a.m. – 5 p.m.
Closed for lunch, 1 p.m. – 2 p.m.
Premise Health Wellness Center – Smyrna:
Monday – Friday, 8 a.m. – 5 p.m.
Closed for lunch, 1 p.m. – 2 p.m.
Premise Health Wellness Center – Brentwood:
Monday – Friday, 8 a.m. – 5 p.m.
Closed for lunch, 1 p.m. – 2 p.m.
Learn more here.
How do I make an appointment?
You can call your center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
How do I make a fitness appointment?
To schedule a fitness appointment, email fitness at [email protected] or call (404) 305-4000.
How much does a visit cost?
Preventive care, nutrition counseling, wellness coaching, virtual behavioral health, and fitness services are covered at no cost.
Anthem and BCBS HDHP
- Acute office visits, behavioral Health, and physical therapy are subject to the deductible.
- After the deductible is met:
- Office visits: $30 copay
- Behavioral health visits: $30 copay
- Physical therapy: 10% coinsurance until the out-of-pocket maximum is reached
Anthem and BCBS PPO
- Office visits: $30 copay
All Virtual Primary Care – nationwide coverage, for both plans: $15 per visit
Who is eligible to use the wellness centers?
Eligible Staff at Chick-fil-A, Inc., and CFA Servco, Inc; Chick-fil-A Supply, LLC, and Bay Center Foods, LLC Services Staff. The Truett’s Group LLC, Executive General Managers, and their spouses and eligible dependents who participate in the Chick-fil-A Health Plan. (Ages 2 and up at the Premise Health Wellness Center and 18 and up at the Chick-fil-A Wellness Center.) Dependents are not eligible to use fitness services.
If I do not have insurance through the Chick-fil-A health plan, can I still use the center?
No. Participation in the Chick-fil-A Health Plan is required.
Will my current medical provider or PCP have access to my health records if I receive care at the wellness center?
After you have been treated, you may request that your records be sent to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Can my provider write me a prescription during a virtual visit?
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
How do I request a 24/7 virtual primary care visit?
If you have not done so already, first set up your account on the My Premise Health mobile app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will put you in touch with your provider to begin your visit.
How do I schedule a virtual visit with my provider?
To meet virtually with one of the providers at your health center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
Additional resources
Here are some helpful documents to help you navigate your care.
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, get 24/7 virtual care, message your care team and more. You can also download the app for easy, on-the-go access.