Premise Health is the organization that operates and staffs your health center. We’re one of the nation’s leading providers of direct healthcare, and we’re here as your health ally to help keep you at your best. We do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
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Scroll down to learn more about Premise Health and how to get the care you need through your health center.
Frequently asked questions
You have questions, we have answers.
Who is Premise Health?
How do I make an appointment?
You can call a center directly or stop by during regular business hours and make an appointment in person. You can also visit mypremisehealth.com or schedule an appointment through the My Premise Health app. If you’re unable to keep your scheduled appointment, please call to cancel and/or reschedule.
Where is the Key Health & Wellness Center located?
When is the Key Health & Wellness Center open?
Monday – Friday: 8 a.m. – 5 p.m.
Learn more here.
Will my current medical provider or PCP have access to my health records if I receive care at Key Health & Wellness Center?
After you have been treated at our health centers, you may request to send records to another medical provider. If your community provider uses Epic (or MyChart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
How much does a visit cost?
Services are free to all active employees and their spouses who are enrolled in a DigiKey sponsored medical plan.
Who is eligible to use the Key Health & Wellness Center?
Active employees and their spouses who are enrolled in a DigiKey sponsored medical plan are eligible to receive services free of charge. Employees with waived coverage are ineligible to access services. Children listed as dependents under medical coverage, regardless of age and DigiKey Employment status, are also ineligible to access services.
Who operates the Key Health & Wellness Center?
Key Health & Wellness Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of nurse practitioners and registered nurses. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your wellness center is not staffed or managed by DigiKey or their employees in any way.
What is My Premise Health?
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Is my health information secure? Does DigiKey have access to my personal health information?
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Are appointments required?
While walk-ins are gladly accepted, you may also schedule an appointment ahead of time. Same-day appointments are typically available.
What is the difference between preventive and non-preventive care visits?
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Additional resources
Here are some helpful documents to help you navigate your care.
Access your care easily with My Premise Health.
Our secure member portal makes it easy to schedule appointments, message your care team and more. You can also download the app for easy, on-the-go access.