Compassionate care, where and when you need it at FFMC.
We’re proud to offer you and your family convenient and affordable, quality care.
Welcome to a better healthcare experience.
Premise Health offers an effortless member experience and a comprehensive range of services to cover all your healthcare needs. Our providers will help you take a proactive approach to your health and get you on the path to getting, staying and being well.
Everything you need in one place.
Primary Care
We offer a comprehensive range of primary care services that focus on your long-term health and preventive care. Your primary care provider will get to know you, so they are better equipped to prevent, treat and manage any health issues that may come up. The best part? You can schedule appointments in real-time and message your provider on the secure My Premise Health patient portal, available online and on our mobile app.
Our primary care services include:
- Routine Primary Care
- Same Day “Sick” Visits
- Physical Exams
- Pharmacy Services
- Chronic Condition Management
- Vaccinations
- Allergy Management
- Physical Therapy
- Health Coaching
- Laboratory Services
- Routine Primary Care
- Same Day “Sick” Visits
- Physical Exams
- Pharmacy Services
- Chronic Condition Management
- Vaccinations
- Allergy Management
- Physical Therapy
- Health Coaching
- Laboratory Services
Pharmacy
Family First Pharmacy is conveniently located within the Family First Medical Center to get your prescriptions to you faster and easier. Our pharmacists take the time to get to know you and work with your primary care provider to support your overall health. They’ll not only fill your prescriptions but will work with you to manage your medications and conditions.
Unlike your usual big-box pharmacy, we offer a wide range of services that go beyond simply prescribing and monitoring medications. We can provide personal health counseling, coaching and guidance, chronic condition management and disease or medication-specific education, as well as easy prescription transfers and low-cost generics for you and your eligible dependents.
Call your pharmacy at (240) 500–3764 to get started.
Physical Therapy
You don’t have to live with pain and discomfort. Our physical therapists are dedicated to treating you as a whole and working in tandem with your primary care provider to take your specific health needs and conditions into account. They’ll get to the root cause of your injury and work with you to prevent future injuries, so you can get back to moving with ease.
We offer a full range of services for you and your eligible dependents, in-person or virtually, that include on-the-job injury prevention and treatment, therapeutic exercise and conditioning, return-to-work programs, pre- and post-operation rehabilitation, ergonomics evaluations onsite or virtually, orthopedic and neurological rehabilitation, health management and awareness education, pediatric orthopedic and job function testing.
Schedule an appointment with a physical therapist to get started.
TRAVEL MEDICINE
At Family First Medical Center we offer travel medicine services to not only help you plan for your trip, but to keep you well while you’re away. Based on your destination, things like getting vaccinated, refilling your prescriptions and discussing health risks with your provider can make or break your travel experience.
Our travel medicine services include pre-travel risk assessment, prescriptions and vaccinations based on destination, risk reduction planning and education for self-treatment, as well as post-travel assessments and treatment, or specialist referral.
Condition Management
You don’t have to navigate your health alone. With our condition management services, you and your eligible dependent’s can get the support you need to manage your conditions and take control of your health. Our providers will come up with personalized treatment strategies to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.
Our treatment plans are tailored to meet your unique needs and can address a range of conditions such as asthma, high blood pressure, diabetes and pre-diabetes, nutrition, low back pain and more. We can provide one-on-one coaching, disease specific education, self-care training and condition management tactics, diet guidelines and physical activity goals, medication counseling and preventive and ongoing monitoring to manage your conditions and help you and your family stay well.
VACCINES
Vaccines are an essential part of public health, which is why we offer convenient access to vaccinations at Family First Medical Center. Your provider or pharmacist can determine which ones are right for you and your eligible dependents based on your age, conditions, travel habits and other factors. You can then easily schedule an appointment or simply walk-in to get your vaccines administered by your provider or pharmacist.
We offer a variety of routine vaccines to protect your health and our community, including Influenza, Hepatitis A, Hepatitis B, Human Papilloma Virus (HPV), MMR, Pneumococcal, Tdap/Td, Varicella, Zoster and Covid.
For information and updates on the COVID-19 vaccine, as well as other ways we can support you through the through the pandemic, please visit our COVID-19 resource page.
Lab Services
To better support you and your eligible dependent’s needs, we offer clinical laboratory services that include onsite testing, as well as specimen collections for offsite processing. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. Results can be sent to you electronically through the My Premise Health patient portal or discussed with your provider in a follow-up appointment, in-person or virtually.
Lab tests that we can perform, and process onsite include glucose or lipid testing, hemoglobin A1C, rapid strep testing, influenza testing, urine pregnancy testing, urine dip screenings, rapid mono testing and H-pylori testing.
*Turnaround time for results is subject to national trends and case surges.
Wellness Coaching
Family First Medical Center offers wellness coaching to help improve your overall wellbeing. Our certified wellness coaches will meet you where you are and help you make actionable goals to build new skills and make positive lifestyle changes. All coaching sessions are completely confidential and can take place virtually or in-person.
Our wellness coaches address a variety of lifestyle needs, including weight and stress management, nutrition coaching, physical activity routines, tobacco cessation, work/life balance and life satisfaction. They will help you reach your wellness goals through individual wellness coaching and goal setting, group education and lifestyle management programs, corporate challenges, and health and nutrition promotion through seminars, health fairs, meditations and podcasts. Wellness coaching is available in-person or virtually for all Volvo employees and their eligible dependents.
Schedule an appointment with your provider today.
NUTRITION
Eating well helps treat existing conditions and decrease future risk, as well as improves overall wellbeing. At Family First Medical Center our registered dietitians use medical nutrition therapy to help treat a range of conditions, such as diabetes, hypertension, cardiovascular disease, as well as many digestive disorders and weight-related issues. They will tailor your nutrition counseling to meet you and your family’s unique needs and lifestyle with personalized action plans, based on your risk factors and family history.
Our registered dietitians can provide advice and ongoing education, in-person or virtually through one-on-one tailored sessions and individual nutrition assessments, group nutrition classes, lunch and learns, health fairs, seminars, podcasts, self-guided nutrition tools and virtual dietitian guided appointments to give you and your family a new appreciation for healthy food, and in turn, improve your overall health.
Talk to our registered dietitian to get started.
Behavioral Health
At The Family First Medical Center we believe that your mental and emotional wellbeing are just as important as your physical health. With our behavioral health services, you and your eligible dependents can get the support you need, conveniently located close to work or virtually. Our providers actively work as part of your care team to support your overall health, while making you feel safe and comfortable. You can reach them in-person or virtually, through video or by phone.*
With a blended approach of counseling techniques and evidence-based talk therapy, our behavioral health counseling services cover anxiety, depression, stress management, PTSD, ADHD, grief, adjustment challenges, substance abuse, work/life balance, family conflict and sleep issues. You’re not alone. Get the support you need at Family First Medical Center.
Schedule an appointment.
*To conduct a local virtual visit, you must be in the same state in which your provider is licensed.
With our virtual services, it’s easier than ever to get the care you need.
You can get the same great care you receive at your wellness center, virtually, either online or over the phone.
This safe and convenient option gives you the flexibility to schedule a virtual appointment with a trusted provider during the center’s regular business hours, at the same cost as an in-person visit. Get the care you need at home, in the office or on the go!
Here are a few reasons you might need to book a virtual visit:*
- Follow-up appointment or to review test results
- Cough, fever or sore throat
- Nausea, vomiting or diarrhea
- Cold, flu, COVID-19 or allergy symptoms
- Stomachache, headache or earache
*To conduct a local virtual visit, you must be in the same state in which your provider is licensed.
My Premise Health
Connecting you to your health anytime, anywhere.
Our secure patient portal makes managing your health easier than ever. Whether you’re on the go or at home, you can access your medical needs all in one place, online or through the mobile app. Schedule appointments, message your provider, view your lab results and so much more.
Frequently Asked Questions
Premise Health is the world’s leading direct healthcare company that operates and manages The Family First Medical Center. We have cared for thousands of people, serving some of the nation’s top companies at more than 800 locations and over 4,800 team members. We are dedicated to delivering an effortless member experience, lower costs and convenient access to quality care for you and your family.
Family First Medical Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of physicians, nurses, physical therapists, medical assistants, registered dietitians and wellness coaches. Each staff member has been carefully screened and is qualified to deliver exceptional care. The FFMC is not staffed or managed by Volvo or their employees in any way.
While you are not required to use the center, it is offered as a convenient benefit. You can easily connect your Family First Medical Center provider with your existing offsite providers and specialists.
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Hagerstown-based employees and their covered dependents (minimum 2 years of age) enrolled in one of Volvo’s medical insurance plans are eligible to use the center’s healthcare and pharmacy services.
Rest assured, your personal health information is confidential and secure. The Family First Medical Center operates in accordance with HIPAA and works diligently to protect your data and health records. Also, your personal information and health records are not shared with your employer without your permission. Notice of privacy practices are available for review within the center.
The easiest way to make an appointment is through your online member portal. Visit MyPremiseHealth.com to set up your account and then schedule appointments online or through your My Premise Health mobile app.
You can also call (240) 500-3764 or visit during regular center hours to make an appointment.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.
If you are experiencing a medical emergency, please dial 9-1-1.
Location
The Family First Medical Center
13403 Volvo Way
Hagerstown, MD 21742
Phone: (240) 500-3764
Fax: (301) 790-2050
Clinic Hours of Operation
Monday – Friday, 6 a.m. – 6:30 p.m.
Pharmacy Hours of Operation
Monday – Friday, 7 a.m. – 4 p.m.