Compassionate care, where and when you need it at FFMC.

Your health and wellness ally

Premise Health offers an effortless member experience and a comprehensive range of services to cover all your healthcare needs. Our providers will help you take a proactive approach to your health and get you on the path to getting, staying and being well.

Everything you need in one place

Primary care

We offer a comprehensive range of primary care services that focus on your long-term health and preventive care. Your primary care provider will get to know you, so they’re better equipped to prevent, treat and manage any health issues that may come up. The best part? You can schedule appointments in real-time and message your provider on your secure patient portal, My Premise Health. Download the My Premise Health app or visit mypremisehealth.com to get started.

Our primary care services include:

  • Routine Primary Care
  • Same Day “Sick” Visits
  • Physical Exams
  • Pharmacy Services
  • Chronic Condition Management
  • Vaccinations 
  • Allergy Management
  • Physical Therapy 
  • Health Coaching 
  • Laboratory Services
  • Routine Primary Care
  • Same Day “Sick” Visits
  • Physical Exams
  • Pharmacy Services
  • Chronic Condition Management
  • Vaccinations 
  • Allergy Management
  • Physical Therapy 
  • Health Coaching 
  • Laboratory Services

Pharmacy

Family First Pharmacy is conveniently located within the Family First Medical Center to get your prescriptions to you faster and easier. Our pharmacists take the time to get to know you and work with your primary care provider to support your overall health. They’ll not only fill your prescriptions but will work with you to manage your medications and conditions. 

Unlike your usual big-box pharmacy, we offer a wide range of services that go beyond simply prescribing and monitoring medications. We can provide personal health counseling, coaching and guidance, chronic condition management and disease or medication-specific education, as well as easy prescription transfers and low-cost generics for you and your eligible dependents.

Call your pharmacy at (240) 500–3764 to get started.

Physical therapy

You don’t have to live with pain and discomfort. Our physical therapists are dedicated to your overall wellbeing. They work with your primary care provider to understand your specific health needs and conditions. They’ll get to the root cause of your injury and work with you to prevent future complications so you can get back to moving with ease.

We offer a full range of services for you and your eligible dependents, in-person or virtually, that include on-the-job injury prevention and treatment, therapeutic exercise and conditioning, return-to-work programs, pre- and post-operation rehabilitation, ergonomics evaluations onsite or virtually, orthopedic and neurological rehabilitation, health management and awareness education, pediatric orthopedic and job function testing.

Schedule an appointment with a physical therapist to get started.

Travel medicine

At Family First Medical Center, we offer travel medicine services to help you plan for your trip and to stay well while you’re away. Based on your destination, things like getting vaccinated, refilling your prescriptions and discussing health risks with your provider can make or break your travel experience.

Our travel medicine services include pre-travel risk assessment, prescriptions and vaccinations based on destination, risk reduction planning and education for self-treatment, as well as post-travel assessments and treatment, or specialist referral.

Condition management

You don’t have to navigate your health alone. With our condition management services, you and your eligible dependent’s can get the support you need to manage your conditions and take control of your health. Our providers will come up with personalized treatment strategies to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.

Our treatment plans are tailored to meet your unique needs and can address a range of conditions, such as asthma, high blood pressure, diabetes and pre-diabetes, nutrition, low back pain and more. We can provide one-on-one coaching, disease specific education, self-care training and condition management tactics, diet guidelines and physical activity goals, medication counseling and preventive and ongoing monitoring to manage your conditions and help you and your family stay well.

Vaccines

Vaccines are an essential part of public health. You have convenient access to many vaccines at Family First Medical Center. Your provider or pharmacist can determine which ones are right for you and your eligible dependents based on your age, conditions, travel habits and other factors. You can then easily schedule an appointment or simply walk in to get your vaccines.

We offer a variety of routine vaccines to protect your health and our community, including Influenza, Hepatitis A, Hepatitis B, Human Papilloma Virus (HPV), MMR, Pneumococcal, Tdap/Td, Varicella, Zoster and Covid.

For information and updates on the COVID-19 vaccine, as well as other ways your wellness center can support you through the pandemic, please visit your COVID-19 resource page.

Lab services

To support you and your eligible dependent’s needs, we offer clinical lab services that include onsite testing and specimen collections for offsite processing. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health patient portal or during an in-person or virtual follow-up appointment with your provider.

We can perform and process the following lab tests onsite: glucose or lipid testing, hemoglobin A1C, rapid strep testing, influenza testing, urine pregnancy testing, urine dip screenings, rapid mono testing and H-pylori testing.

Wellness coaching

Family First Medical Center offers wellness coaching to help improve your overall wellbeing. Our certified wellness coaches will meet you where you are and help you make actionable goals to build new skills and make positive lifestyle changes. All coaching sessions are completely confidential and can take place virtually or in-person.

Our wellness coaches address a variety of lifestyle needs, including weight and stress management, nutrition coaching, physical activity routines, tobacco cessation, work/life balance and life satisfaction. They will help you reach your wellness goals through individual wellness coaching and goal setting, group education and lifestyle management programs, corporate challenges, and health and nutrition promotion through seminars, health fairs, meditations and podcasts. Wellness coaching is available in-person or virtually for all Volvo employees and their eligible dependents.

Schedule an appointment with a wellness coach today.

Nutrition

Eating well can improve your overall wellbeing. It can also help treat existing conditions and decrease future risk. At Family First Medical Center, your registered dietitians use medical nutrition therapy to help treat a range of conditions, such as diabetes, hypertension, cardiovascular disease, as well as many digestive disorders and weight-related issues. They will tailor your nutrition counseling to meet you and your family’s unique needs and lifestyle with personalized action plans, based on your risk factors and family history.

Our registered dietitians can provide advice and ongoing education, in-person or virtually through one-on-one tailored sessions and individual nutrition assessments, group nutrition classes, lunch and learns, health fairs, seminars, podcasts, self-guided nutrition tools and virtual dietitian guided appointments to give you and your family a new appreciation for healthy food, and in turn, improve your overall health.

Talk to a registered dietitian to get started.

Mental health

At The Family First Medical Center we believe that your mental and emotional wellbeing are just as important as your physical health. With our mental health services, you and your eligible dependents can get the support you need. Our providers actively work as part of your care team to support your overall health while making you feel safe and comfortable. You can conveniently reach them in-person or virtually, through video or by phone.*

With a blended approach of counseling techniques and evidence-based talk therapy, our mental health counseling services cover anxiety, depression, stress management, PTSD, ADHD, grief, adjustment challenges, substance abuse, work/life balance, family conflict and sleep issues. You’re not alone. Get the support you need at Family First Medical Center.

Schedule an appointment or request a virtual visit.

*To conduct a local virtual visit, you must be in the same state in which your provider is licensed.

It’s easier than ever to get the care you need.

You can get the same great care you receive at your wellness center, virtually, either online or over the phone. This safe and convenient option gives you the flexibility to schedule a virtual appointment with your trusted provider during your center’s regular business hours, at the same cost as an in-person visit. Get the care you need at home, in the office or on the go.

Here are a few reasons you might need to book a virtual visit:*

  • Follow-up appointment or to review test results
  • Cough, fever or sore throat
  • Nausea, vomiting or diarrhea
  • Cold, flu, COVID-19 or allergy symptoms
  • Stomachache, headache or earache

*To conduct a local virtual visit, you must be in the same state in which your provider is licensed.

My Premise Health

Your secure patient portal makes managing your health easier than ever. Whether you’re on the go or at home, you can access your medical needs all in one place, online or through the mobile app. Schedule appointments, message your provider, view your lab results and so much more anytime, anywhere.

Frequently Asked Questions

Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees healthcare services and operate their wellness centers.

Members are what we call our patients who are eligible to use a wellness center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.

A wellness center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.

Family First Medical Center is staffed, managed and operated by Premise Health. Your medical staff includes a combination of physicians, nurses, physical therapists, medical assistants, registered dietitians and wellness coaches. Each staff member has been carefully screened and is qualified to deliver exceptional care. The FFMC is not staffed or managed by Volvo or their employees in any way.

While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall wellbeing, much like Volvo has trusted us as a partner in health. We’d love to see you soon!

Hagerstown-based employees and their covered dependents (minimum 2 years of age) enrolled in one of Volvo’s medical insurance plans are eligible to use the center’s healthcare and pharmacy services. 

Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within Family First Medical Center.

The easiest way to make an appointment is through your online member portal. Visit mypremisehealth.com to set up your account and then schedule appointments online or through your My Premise Health mobile app.

You can also call (240) 500-3764 or visit during regular center hours to make an appointment.

While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.

If you are experiencing a medical emergency, please dial 9-1-1.

My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your health by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see your test results and more.

Locations

The Family First Medical Center

13403 Volvo Way
Hagerstown, MD 21742
Phone: (240) 500-3764
Fax: (301) 790-2050

Center Hours of Operation
Monday – Friday, 6:30 a.m. – 5 p.m.

Pharmacy Hours of Operation
Monday – Friday, 7 a.m. – 4 p.m.

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