A better pharmacy experience, delivered
Skip the line and get your prescriptions shipped to you at no extra cost through Premise Health’s virtual pharmacy.
Skip the line and get your prescriptions shipped to you at no extra cost through Premise Health’s virtual pharmacy.
Here’s how it works.
Call (877) 703-4430 to get started. Our pharmacy team is here to walk you through the process.
We can help transfer your current prescriptions from another pharmacy to our virtual pharmacy.
Once we receive your prescription and confirm your information, your medication will arrive at your door within a few days.
Please note we do not currently provide virtual pharmacy services in California, Alaska or Vermont.
A pharmacy that is more…
Personal
We’re more than just a prescription delivery service. Our pharmacists are here to answer your questions and help you achieve your health goals. We provide the personal experience you might expect from your local pharmacy with the benefit of being completely virtual.
Convenient
We offer free shipping and can combine your prescriptions and select over-the-counter medications in one easy shipment. We also offer 90-day supplies and will contact you before you’re due for a refill. You never have to worry about running out, and you won’t be auto-billed for anything you don’t need.
Connected
Our virtual pharmacists and Premise Health providers work together as one dedicated care team. This way, they have a full picture of your health and can better support you in achieving your goals. Your primary care and virtual pharmacy services also stay connected through one member portal, My Premise Health.
Our pharmacy at your fingertips
Download the My Premise Health app to stay in touch with your care team and message the virtual pharmacist whenever you have questions.
Frequently asked questions
- To transfer an existing prescription, contact us by calling (877) 703-4430.
- For new medications, ask your provider to send your prescription to the pharmacy below. Make sure to call us at (877) 703-4430 to confirm we’ve received your prescription.
Premise Health Virtual Pharmacy at Brentwood, TN
5410 Maryland Way STE 100
Brentwood, TN 37027
Monday – Friday, 8 a.m. – 5 p.m. CT
Closed for lunch 1 p.m. – 2 p.m. CT
Please note we do not currently provide virtual pharmacy services in California, Alaska or Vermont.
Prescription delivery through the virtual pharmacy is free to you as a Premise Health member. You are only responsible for your prescription copays and any added over-the-counter medications, which are typically lower in cost than what you would pay at other pharmacies. You will always get fast and free shipping.
No, you do not need to be home to receive your medications. Your local carrier will simply leave them for you in your mailbox or on your doorstep.
There are some limitations regarding certain medications being shipped across state lines. For information regarding your specific medication(s), please contact the pharmacy team at (877) 703-4430.
Before it’s time to refill, your Premise Health virtual pharmacist will reach out to make sure you get your medications when you need them. If you no longer need the medication, just let your pharmacist know and they won’t mail them to you.
Members typically receive their medications within 1-2 business days, depending on delivery location and carrier schedule. Keep in mind that we do not provide same-day delivery. If you need a medication right away, such as an antibiotic for an infection, we recommend that you send your prescription to your nearest pharmacy and pick it up as soon as possible.
- If this is your first time using our virtual pharmacy, call (877) 703-4430 during regular business hours to get set up. Our hours are 8 a.m. – 5 p.m. CT, Monday – Friday. We close for lunch from 1 p.m. – 2 p.m. CT.
- You can also communicate with your virtual pharmacist right from your My Premise Health app or on mypremisehealth.com. Once you create your account, simply sign in, select “Send a Message,” “Member Services Question” then “Pharmacy Services.” Submit your secure message and your virtual pharmacist will reply to you as soon as possible through My Premise Health. We recommend connecting with a pharmacy team member by calling (877) 703-4430 to first get set up with virtual pharmacy, so they can walk you through this process and answer any questions you may have.
- My Premise Health is your member portal. It’s a secure online and mobile tool you can use to manage your health information and contact your care team. To register, visit mypremisehealth.com and click on “Sign Up Now” under “New User.” If you need help, click on “Contact Support.” You can also download the My Premise Health app in the App Store or on Google Play.
- You do not need a My Premise Health account to use your virtual pharmacy service. However, it is a convenient tool that can help you manage your care and stay connected with your virtual pharmacist. Once you call (877) 703-4430 to set up virtual pharmacy and you have created your account, simply sign in, select “Send a Message,” “Member Services Question” and then “Pharmacy Services.” Submit your secure message and they’ll reply as soon as possible.
Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees high-quality, convenient healthcare services.
Members are what we call those who are eligible to use services provided by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. We call you a member because you are more than a patient. Our mission is to help you get, stay and be well.
