• To transfer an existing prescription, contact us by calling (877) 703-4430.
• For new medications, ask your provider to send your prescription to the pharmacy below. Make sure to call us at (877) 703-4430 to confirm we’ve received your prescription.

Premise Health Virtual Pharmacy at Brentwood, TN
5410 Maryland Way STE 100
Brentwood, TN 37027

Monday – Friday, 8 a.m. – 5 p.m. CT
Closed for lunch 1 p.m. – 2 p.m. CT

(877) 703-4430

Please note we do not currently provide virtual pharmacy services in California, Alaska or Vermont.

Prescription delivery through the virtual pharmacy is free to you as a Premise Health member. You are only responsible for your prescription copays and any added over-the-counter medications, which are typically lower in cost than what you would pay at other pharmacies. You will always get fast and free shipping.

No, you do not need to be home to receive your medications. Your local carrier will simply leave them for you in your mailbox or on your doorstep.

There are some limitations regarding certain medications being shipped across state lines. For information regarding your specific medication(s), please contact the pharmacy team at (877) 703-4430.

Before it’s time to refill, your Premise Health virtual pharmacist will reach out to make sure you get your medications when you need them. If you no longer need the medication, just let your pharmacist know and they won’t mail them to you.

Members typically receive their medications within 1-2 business days, depending on delivery location and carrier schedule. Keep in mind that we do not provide same-day delivery. If you need a medication right away, such as an antibiotic for an infection, we recommend that you send your prescription to your nearest pharmacy and pick it up as soon as possible.

• If this is your first time using our virtual pharmacy, call (877) 703-4430 during regular business hours to get set up. Our hours are 8 a.m. – 5 p.m. CT, Monday – Friday. We close for lunch from 1 p.m. – 2 p.m. CT.
• You can also communicate with your virtual pharmacist right from your My Premise Health app or on mypremisehealth.com. Once you create your account, simply sign in, select “Send a Message,” “Member Services Question” then “Pharmacy Services.” Submit your secure message and your virtual pharmacist will reply to you as soon as possible through My Premise Health. We recommend connecting with a pharmacy team member by calling (877) 703-4430 to first get set up with virtual pharmacy, so they can walk you through this process and answer any questions you may have.

• My Premise Health is your member portal. It’s a secure online and mobile tool you can use to manage your health information and contact your care team. To register, visit mypremisehealth.com and click on “Sign Up Now” under “New User.” If you need help, click on “Contact Support.” You can also download the My Premise Health app in the App Store or on Google Play.
• You do not need a My Premise Health account to use your virtual pharmacy service. However, it is a convenient tool that can help you manage your care and stay connected with your virtual pharmacist. Once you call (877) 703-4430 to set up virtual pharmacy and you have created your account, simply sign in, select “Send a Message,” “Member Services Question” and then “Pharmacy Services.” Submit your secure message and they’ll reply as soon as possible.

Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees high-quality, convenient healthcare services.

Members are what we call those who are eligible to use services provided by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. We call you a member because you are more than a patient. Our mission is to help you get, stay and be well.