Carpenters Center for Health

Frequently asked questions

General

Premise Health is the organization that will operate and staff the Carpenters Center for Health. They are one of the nation’s leading managers of onsite health clinics. Premise Health has cared for thousands of people, serving some of the nation’s top companies at more than 550 locations, and has more than 4,300 team members.

Premise Health will help keep you at your best – at work, at home and everywhere you go; they do this with experience, and shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.

Members are what we call our patients who are eligible to use a wellness center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.

A wellness center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.

Carpenters Center for Health is staffed, managed and operated by Premise Health. Each staff member has been carefully screened and is qualified to deliver exceptional care.Carpenters Center for Health is not staffed or managed by Mid-America Regional Carpenters Council or their Members in any way.

Receiving care at the Carpenters Center for Health is completely voluntary. The choice is yours. You can continue to receive care from your regular doctor if you prefer but the Carpenters Center for Health is a convenient, no cost option. If you choose to receive primary care services at the Carpenters Center for Health but need a referral to a specialist, the staff will help connect you to an appropriate in-network specialist for your health condition.

The Carpenters Center for Health is conveniently located on the 3rd floor of the Mid-America Carpenters Regional Council’s Lisle campus – 4979 Indiana Avenue, Lisle, IL.

The Carpenters Center for Health’s hours of operation are Monday, Wednesday and Friday 8 a.m. – 5 p.m., and Tuesday and Thursday  a.m. – 7 p.m.

The Carpenters Center for Health staff includes a Doctor as the Medical Director of the Health Center, Nurse Practitioner, Registered Nurse, Health Case Care Manager (also a Registered Nurse), Medical Assistants, health center manager, physical therapist, chiropractor, and skilled support staff. Premise Health has carefully screened and staffed the Carpenters Center for Health with qualified providers ready to deliver exceptional care to you and your family. Anyone working at the Carpenters Center for Health is an employee of Premise Health and not an employee of MACRC.

Eligibility and cost

All services provided at the Health Center are free of charge to eligible MACRC members and their dependents.

Access to the Carpenters Center for Health is available to members (including spouses and dependent children, ages 2 and up) who are eligible and enrolled in comprehensive medical benefits under the Mid-America Carpenters Regional Council Benefit Funds Active, Retiree and Low Cost Plans.

No. To use the Carpenters Center for Health you and your dependents must be eligible for benefits and enrolled in comprehensive medical benefits under MACRC Benefit Fund’s Active, Low Cost or Retiree Plans.

Yes, as long as you are eligible for and enrolled in the Comprehensive Medical benefits under the Retiree Plan.

If you are not eligible for benefits, you may not use the health center.

Confidentiality

Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within Carpenters Center for Health.

Yes, you can request that your PCP share your records with your wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.

Scheduling

Once you create a My Premise Health account, you can easily schedule a visit through the My Premise Health app or online at MyPremiseHealth.com. Simply log in, select “Schedule an Appointment” and choose your appointment type.

You can also call your wellness center at (313) 337-4150 or visit during regular center hours to make an appointment.
If you’re experiencing a medical emergency, please dial 911.

In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.

Same-day appointments may be available, but we suggest you call first.

Virtual visits

If you have not done so already, first set up your account on the My Premise Health app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will then put you in touch with your provider to begin your visit.

To meet virtually with one of the providers at your wellness center, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling.

A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.

Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.

Services

Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.

Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.

  • Primary Care Services
    • Annual physicals
    • Lipid profiles, blood glucose and blood pressure screenings
    • Flu shots, immunizations and vaccinations
    • School and sports physicals
    • Skin, breast and prostate cancer screenings
    • Allergy management
    • Wellness exams
  • Acute Care
    • Common cold
    • Sinus infection and stuffy nose
    • Seasonal allergies
    • Minor surgical procedures
  • Disease/Condition Management
    • Diabetes, high cholesterol, hypertension
    • Asthma, COPD
    • Back pain, migraine, osteoarthritis
    • Depression, stress, obesity/overweight
    • Limited generic medications will be provided on site as part of your visit with the provider in support of condition management
  • Population Health and Patient Education
    • Nutrition
    • Smoking cessation
    • Drug and alcohol awareness
  • Referral management

Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.

[The Carpenters Center for Health has the COVID-19 vaccine available.] We’re here to provide you with the information you need about COVID-19, the vaccines and life after you’re fully vaccinated. For more information specific to the pandemic, please visit our COVID-19 resource page.

After you have been treated at the Carpenters Center for Health, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.

The Carpenters Center for Health does not have a full‑service pharmacy; however, it does carry a variety of medications on site for treatment of acute illness such as a sinus infection, strep throat, etc. Limited starter generic medications are provided on site as part of your visit to the Health Center in support of condition management (for example, a cholesterol lowering medication for the diagnosis of high cholesterol). The staff is able to prescribe medications and send the prescriptions to your regular pharmacy for pickup at your convenience.

Patient Portal Questions

The EHR and patient portal platform is Epic, the nation’s leading ambulatory electronic medical record provider for nearly 20 years. Epic offers a fully integrated suite of leading technology products, has the distinction of being the #1 Overall Software Suite in KLAS, and 50% of the U.S. health systems are actively using the Epic network. It is referred to as My Premise Health.

  • My Premise Health is your new patient portal which is part of the Epic’s electronic health records platform. My Premise Health is a secure online and mobile tool that puts your health information in your hands. My Premise Health connects you with your healthcare experience by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, test results, and more.

  • Conduct virtual visits
  • View your health record
  • Book and manage appointments
  • Send messages to your providers and care team
  • View your immunization history and health reminders
  • Review lab results
  • Request medication refills
  • Complete forms