At Premise Health, we believe in better care. We offer members like you a comprehensive range of services to cover your needs, including primary care, women’s health screenings, vaccines and more. Our providers are committed to helping you get, stay and be well.
We offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care and management of your conditions. Your primary care provider will get to know you so they are better equipped to prevent, treat and manage any health issues that may come up.
Our lifestyle medicine approach ensures we’re looking at the whole picture of what impacts your wellbeing, including sleep, nutrition, stress, movement and more. We can encourage healthy habits to help you achieve sustainable wellness and go beyond simply treating the symptoms you bring with you to a single appointment.
You don’t have to navigate your health challenges alone. With our condition management services, you can get the support you need. This no-cost benefit means your provider is your condition manager to be a go-to resource for all health-related questions, prescription guidance and more. They will come up with a personalized treatment plan to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.
Our treatment plans are tailored to meet your unique needs and can address a range of conditions, such as asthma, high blood pressure, diabetes and pre-diabetes, low back pain, and more. We can provide one-on-one coaching, disease-specific education, self-care training and condition management tactics, diet guidelines and physical activity goals, medication counseling, and preventive and ongoing monitoring to manage your symptoms and help you stay well.
We understand a woman’s healthcare needs are unique. Your provider will spend time getting to know you to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health.
Along with general primary care services, we offer the following specifically for women’s health:
Vaccines are an essential part of public health. You have convenient access to many vaccines at the LivingWell Health Clinics. Your provider can determine which ones are right for you based on your age, conditions, travel habits and other factors.
We offer a variety of routine vaccines to protect your health and community, including:
We offer many lab services to support your needs. We can perform onsite testing and can also collect and send samples to an offsite lab. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health account or during an in-person or virtual follow-up appointment with your provider.
We can perform and process the following onsite:
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
*Depending on your care needs, your provider may suggest an in-person visit.
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The LivingWell Health Clinics are staffed, managed and operated by Premise Health. The medical staff includes a combination of Nurse Practitioners and Medical Assistants. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your LivingWell Health Clinics are not staffed or managed by the Commonwealth of Kentucky or their Employees in any way.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to a clinic and its services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
Premise Health is the organization that operates and staffs your LivingWell Health Clinics. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
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All full-time, active Commonwealth employees who are eligible to participate in the Kentucky Employees’ Health Plan (KEHP) are allowed to use the LW Health Clinics including those who waive health insurance coverage. Employees on the High Deductible Health Plan are not eligible for services.
There is no cost for any of the services offered by the LivingWell Health Clinics.
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the LivingWell Health Clinic.
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
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You can easily schedule appointments through the My Premise Health mobile app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
You can also call your health clinic or visit during regular center hours to make an appointment.
Capitol Annex: (502) 564-3333
Mayo-Underwood: (502) 564-4444
300 Building: (502) 564-3444
CHFS: (502) 564-5555
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time. Same-day appointments are typically available.
You can visit any of the four LivingWell Health Clinic locations. It does not have to be the clinic closest to where you work.
The LivingWell Health Clinics offer virtual access to care through the My Premise Health mobile app. Visit MyPremiseHealth.com to set up your account and then schedule appointments online or through your My Premise Health mobile app.
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Preventive care includes annual physicals, cancer screenings, vaccinations and other screenings that help you stay healthy in the long term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well or for routine follow-up of chronic conditions. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include review of conditions, abnormal labs and medications or sick visits for issues like cold and flu, allergies, injuries and more.
Yes, the LivingWell Health Clinic can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
LivingWell Health Clinic - Capitol Annex
702 Capitol Avenue, Room 40B
Frankfort, KY 40601
Phone: (502) 564-3333
Fax: (502) 226-7009
Hours of operation:
Monday – Friday, 7:30 a.m. – 4 p.m.
Clinic closed from 12 p.m. – 1 p.m.
LivingWell Health Clinic -Mayo-Underwood
500 Mero Street
Frankfort, KY 40601
Phone: (502) 564-4444
Fax: (502) 223-9995
Hours of operation:
Monday – Friday, 7:30 a.m. – 4 p.m.
Clinic closed from 12 p.m. – 1 p.m.
LivingWell Health Clinic – 300 Building
300 Sower Blvd.
Frankfort, KY 40601
Phone: (502) 564-3444
Fax: (502) 875-6889
Hours of operation:
Monday & Friday, 7:30 a.m. – 4 p.m.
Wednesday, 1– 4 p.m.
Clinic closed from 12 p.m. – 1 p.m.
LivingWell Health Clinic - CHFS
275 East Main Street, Room 1E-D
Frankfort, KY 40601
Phone: (502) 564-5555
Fax: (502) 696-3996
Hours of operation:
Tuesday & Thursday, 7:30 a.m. – 4 p.m.
Wednesday, 7:30 a.m.– 12 p.m.
Clinic closed from 12 p.m. – 1 p.m.