Healthcare made with you in mind
Meet your health and wellness ally.
At Premise Health, we believe in exceptional, high-value care. We offer members like you a comprehensive range of services to cover your needs. Our providers are committed to helping you get, stay and be well.
Everything you need in one place
Virtual Primary Care
You don’t have to coordinate your own care. With virtual primary care through the Delta Virtual Wellness Center, you have access to a dedicated provider by phone or video. It’s just like seeing a primary care provider (PCP) in person, but without the waiting room, commute or disruption to your day.
Skip the various appointments at different offices and trying to communicate with multiple providers. Instead, designate one of our virtual primary care providers as your PCP. They’ll become your trusted health ally and help you better prioritize your health.
You can receive the treatment you need for an illness, get a medication refill, discuss test results, develop a wellness plan and more with your provider. You can contact your care team 24 hours a day, no matter where you are in the U.S.
Care Management
Care Management offers guided clinical support when you need it most. Whether you’re juggling multiple chronic conditions or need a little extra help getting your health in check, a care manager is there and ready to walk alongside you every step of the way.
As a Delta employee or family member, you have a dedicated care manager available at no charge through your health plan. Your care managers are licensed nurses who work with your care team to provide personalized care plans, coaching, education, ongoing monitoring and follow-ups throughout your health and wellness journey. Through hands-on guidance and regular check-ins, care managers can help with a wide range of concerns and chronic conditions, including diabetes, cancer, Lupus, hypertension, mental health disorders, and any other health challenges that may require frequent touchpoints with your care team.
Care Navigation
Despite having access to a variety of services to support you in your health journey, there may be times when you require care outside of what’s offered. Finding the right specialist on your own can be difficult, which is why the Care Navigation program is available to help guide you to the affordable, high-quality specialty care you need, exactly when you need it.
If your virtual primary care provider determines you should see a specialist, one of Delta’s care navigators will reach out to help you find high-value specialty care within your community. That care navigator will also assist you by scheduling appointments, sending appointment reminders, transferring medical records and following up with you after your specialist visit(s) to help with any ongoing care needs.
Should you need assistance in finding specialty care, schedule a virtual visit with your primary care provider today. Once your provider determines the need for a specialist, a care navigator will contact you to assist with the next steps.
Care Consult
If you’ve recently received an abnormal test result, are told by a provider in your community that you need major surgery, and/or you experience a serious health issue, you may benefit from a second opinion. If medically appropriate, your virtual primary care provider can initiate this service at no charge to you through a partnership with Mayo Clinic’s network of industry-leading specialists and subspecialists.
Upon initiating an eConsult, your virtual primary care provider will consult with specialists at Mayo to review your medical record and determine a recommended treatment plan for your specific health concern. Your provider will then share the outcome of that conversation to help you navigate any next steps in your care plan.
Care Excellence
We strive to make sure you’re never alone in making complex decisions about your health. If you’re struggling to get a diagnosis or battling a rare, serious, and/or complex condition(s), your virtual primary care provider can help. Our partnership with Mayo Clinic offers you access to the world’s leading specialty and subspecialty care.
If medically appropriate, your virtual primary care provider can refer you to the Mayo Clinic for evaluation and/or specialized treatment. Once treatment is complete, your Mayo specialist and virtual primary care provider will collaborate closely to coordinate your ongoing care.
Should your provider recommend you seek treatment at the Mayo Clinic, Delta will cover the cost for all travel and lodging to Mayo’s nearest location, conveniently arranged for you and one caregiver through Mayo Clinic’s travel services team. All costs associated with the Mayo Clinic Care Excellence program outside of evaluation and travel/lodging costs are subject to deductibles, copays, and out-of-pocket maximums as outlined in your health plan. Please reach out to your Delta HR department representative with questions or for more information on this benefit.
Occupational Health
Keeping you safe at work is a top priority, which is why we offer a full suite of occupational health services. Your providers at CarePort at Health Central are here to treat work-related injuries and illnesses to help you get back to feeling well.
Our occupational health services are available for all Delta employees and include injury diagnosis and treatment, musculoskeletal evaluations and physical therapy services.
Care Excellence
At [Wellness Center Name], we make sure you’re never alone in making complicated decisions about your health. If you’re struggling to get a diagnosis or battling a rare, complex condition, your Premise Health provider can help. Our partnership with Mayo Clinic offers you access to specialized care.
If medically appropriate, your provider will refer you to the Mayo Clinic for evaluation and/or specialized treatment. Your Mayo specialist and your provider at your wellness center will work closely to coordinate your ongoing care.
[If you decide to go to the Mayo Clinic, all travel and lodging are covered and conveniently arranged for you and one caregiver. All costs associated with the Mayo Clinic Care Excellence program are covered by your health plan unless you’re on a high deductible plan. Reach out to [Company Name] for more information.]
Talk to your provider to learn more about care excellence and to see if you’re eligible.
Care Consult
If you receive an abnormal test result, are told by a provider in your community that you need major surgery or experience some other serious health issue, you may benefit from a second opinion. Your providers at [Wellness Center Name] can offer that through Premise Health’s partnership with Mayo Clinic. They’re able to virtually consult with specialists at Mayo to review your medical record and come up with a recommended treatment plan for your specific health concern. Your provider will then share the outcome of that conversation with you to help you navigate your care plan and any next steps.
Schedule a visit with your provider to get started. Should you need a second opinion from a specialist, your provider will facilitate that through care consult.
Care navigation
[Wellness Center Name] offers many services to cover your health needs. However, there may be times you need specialty care outside the center. Finding that care on your own can sometimes be confusing. That’s why we provide care navigation to support you in finding the affordable, high-quality care you need.
If your provider gives you a specialist referral, your care navigator will help you find the best care at the best price in your community. They’ll even assist with scheduling your appointments, transferring your medical records and following up after your specialist visit to help with any ongoing care needs.
[You also have direct access to Healthcare Bluebook, our care navigation tool, online or through the mobile app. It allows you to search for care and save money on common health services and procedures. Learn more about this benefit at healthcarebluebook.com/cc/clientname.]
Schedule a visit with your provider to get started. Should you need a specialist referral, your care navigator will reach out to assist.
Care from Anywhere
We are available for your needs, even from a distance. Our secure MyPremiseHealth member portal makes it easy for you to connect with your care team virtually. Whether you’re at home or on the go, you can schedule appointments, message your provider, view your lab results and more – anytime, anywhere.
Frequently Asked Questions
Premise Health is the healthcare organization that operates and staffs your onsite and digital wellness centers. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality, in-person and virtual health services. We are here as your health ally to help you get, stay and be well. By shifting the focus from treatment to prevention, we can help empower you to make your health and wellness a top priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
Your virtual wellness center is staffed, managed and operated by Premise Health. The virtual wellness center’s clinical staff includes a team of physicians, nurse practitioners, care management registered nurses, and care navigators. Each staff member has been carefully screened and is qualified to deliver exceptional care. Premise providers are not staffed or managed by your employer in any way.
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices here.
The easiest way to make an appointment is through your online member portal. Visit mypremisehealth.com to set up your account and then schedule appointments online or through your My Premise Health mobile app.
You can also call (456) 456-7890 hours to make an appointment. Same-day appointments are available.
My Premise Health is a secure online and mobile tool that puts your health information in your hands. It connects you with your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
We take your privacy seriously.
Premise Health agrees to abide by all applicable laws and regulations governing the privacy and security of your personal health information. To the extent, the information is subject to the Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”), Premise Health will abide by HIPAA and maintain the privacy and security of your Protected Health Information (“PHI”) in accordance with its Notice of Privacy Practices (“Notice”). This Notice is also available at Health Center and on the Premise Health website.