Meet your new partner in health.
And your new patient portal.
CareHere has joined the Premise Health family.
What does that mean for you?
While you may notice some changes at your local wellness center, you can rest assured that you’re in good hands. The providers you know and trust aren’t going anywhere, and you can expect the same level of high-quality care under the Premise Health name.
The only true change you’ll notice and that will require your action is signing up for your new patient portal, My Premise Health. It will function much like your CareHere portal, so you aren’t losing anything, but instead gaining new and enhanced features. Stay connected to your local wellness center and care team by registering once you’re eligible.
The transition at a glance:
You're in good hands.
Your quality of care isn’t changing.
Your providers aren’t going anywhere.
Because we believe good relationships lead to better care.
You aren’t losing your current services.
Your services will stay the same, but you may gain a few new ones.*
You’re getting a new patient portal.
My Premise Health has replaced your CareHere portal.
*New services vary by wellness center. Check with your employer or local wellness center to see if you qualify.
Welcome to My Premise Health.
Through My Premise Health, you’ll experience a simplified scheduling process and enhanced functionality such as secure messaging with your providers, convenient virtual visits and prescription refill requests.
You’ll also now be on the highest quality electronic medical record (EMR) platform
called Epic. With over half of the nation’s
health systems actively using this EMR network, your medical records will be available to almost any provider or health center where you seek care. This ensures that you always receive the most comprehensive, connected and quality care possible.
Connecting you to your health anytime, anywhere.
With the secure My Premise Health patient portal and mobile app, managing your health is easier than ever. Whether you’re on the go or at home, you can easily:
Sign up for My Premise Health to get started.
Two easy ways to activate your account:
Self-validate your account directly online at mypremisehealth.com or on the My Premise Health app by entering your full name, date of birth and last four digits of your social security number (SSN). Simply click the “Sign up now” button under “New User” to get started.
Call or visit your wellness center to receive a personalized link, via email or text message, that allows you to register.
Need help? Go to mypremisehealth.com and click “Contact Support” for assistance.
You will be eligible to register once your wellness center has officially transitioned to My Premise Health. Please check with your center if you are unsure when this will happen.
Your health in the palm of your hand.
Download the My Premise Health app to get access to your patient portal while you’re on the go. Visit your App Store or Google Play to download and log in or create your account from a mobile device.
The My Premise Health App is powered by MyChart® licensed from Epic Systems Corporation, © 1999 – 2021.
Frequently Asked Questions
Premise Health is the nation’s leading direct healthcare provider that is now operating your local wellness center. We share the same vision as CareHere regarding patient experience and care. You’ll notice a preventive approach and a commitment to delivering the best possible experience for our members.
My Premise Health is your new patient portal. It is a secure online and mobile tool that is powered by Epic, a best-in-class electronic medical record (EMR) platform. Much like your CareHere portal, My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, view visit history, test results and more.
Now that CareHere is part of the Premise Health family, you will need to transition to our patient portal, My Premise Health. This is how you’ll stay connected to your providers at your local wellness center, since they are also switching over to our platform. If you’ve gotten used to scheduling your appointments and managing your health through your CareHere portal, registering for My Premise Health is how you’ll continue to do that.
Also, you will experience a simplified scheduling process and enhanced functionality such as secure messaging with your providers, convenient virtual visits and prescription refill requests, all within the mobile app or online. You will keep the same level of high-quality care from the providers you know and trust, while gaining a new and improved patient portal.
Visit mypremisehealth.com or download the My Premise Health app to complete the self-sign-up process. Simply click the “Sign up now” button under “New User” to get started. You’ll be asked to enter your full name, date of birth and last four digits of your social security number (SSN). You can also call or visit your wellness center directly to request an activation code. If you need help, go to mypremisehealth.com and click “Contact Support” for assistance.
Please note: You will be eligible to register once your wellness center has officially transitioned to My Premise Health. Please check with your center if you are unsure when this will happen.
Yes, you can download the My Premise Health app from the App Store or get it on Google Play.
Some historical patient data will be available within My Premise Health such as labs, immunizations and previously scheduled upcoming appointments. Any new data that comes in will be recorded and available in your new portal once you’ve signed up and started using it. In order to ensure continuity of care, all of your historical patient data will still be accessible by your care team at your local wellness center. You’ll also be able to access your CareHere portal in a read-only mode through May 2022, and can always request a copy of your medical records from Premise Health at any time.
Yes, you can still access your CareHere portal in a read-only mode until May 2022. This will allow you to view your records, past appointments, messages and more, but you will not be able to actively use the functions that were live previously, like scheduling appointments, messaging your provider, etc. You will instead use your new patient portal, My Premise Health, moving forward. After the May 2022 deadline, you can still request a copy of your health records from your local wellness center at any time.
After May 2022, when your CareHere portal is no longer available for read-only access, you can still request a copy of your individual patient record from Premise Health at any time. To do this, you will be asked to complete an Authorization for Release of Medical Information Form, with the purpose stating “for Individual’s Use” if no other purpose is given.
Your scheduled, upcoming appointments will be transferred to your My Premise Health account automatically. You will not need to reschedule.
If you previously had access to CareHere’s wellness coaching and incentives program, this has also transitioned to My Premise Health. It is now called Premise Inspire. You can find the icon in the My Premise Health app labeled “Incentives and Wellness,” which will take you to the new platform where you can also access Premise Connect, the new name for CareHere Connect.
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