Quality care for you and your loved ones
Virtual support for your total wellbeing.
BMW FS and NA have partnered with Premise Health to bring you virtual healthcare benefits that support both your physical and mental wellbeing. You now have 24/7 access to care by phone or video for things like ear infections, rashes, fever and more. You can also schedule appointments to see a mental health provider from the comfort and privacy of your own home.
Pharmacy
[Pharmacy Name] is conveniently located [within [Wellness Center Name] OR near your home or workplace] to get your prescriptions to you faster and easier. Our pharmacists take the time to get to know you and work with your primary care provider to support your overall health. They’ll not only fill your prescriptions but will work with you to manage your medications and conditions.
Unlike your usual big-box pharmacy, we offer a wide range of services that go beyond simply prescribing and monitoring medications. We can provide [personal health counseling, coaching and guidance, condition management and disease or medication-specific education], as well as easy prescription transfers and low-cost generics [for you and your family OR eligible dependents]. [We also offer mail order and auto-refill prescription services. Ask your pharmacist about how to get signed up.]
Call your pharmacy at [(XXX) XXX–XXXX] to get started.
[Physical therapy and/or Occupational therapy]
You don’t have to live with pain and discomfort. Our [physical and/or occupational] therapists are dedicated to your overall wellbeing. They work with your primary care provider to understand your specific health needs and conditions. They’ll get to the root cause of your injury and work with you to prevent future complications so you can get back to moving with ease.
We offer a full range of services [for you and your family OR eligible dependents], in-person or virtually, that include [on-the-job injury prevention and treatment, therapeutic exercise and conditioning, return-to-work programs, pre- and post-operation rehabilitation, ergonomics evaluations onsite or virtually, orthopedic and neurological rehabilitation, health management and awareness education, pediatric orthopedic and job function testing].
[Schedule an appointment with a [physical and/or occupational] therapist to get started.
OR
Talk to your provider about getting a referral to meet with a [physical and/or occupational] therapist.]
Fitness
Increasing how much you move each day, even just a little, can have major health benefits. In fact, it can improve the way you feel and help reduce your risk of many chronic conditions. No matter your experience level, your fitness team is here to help you reach your health and fitness goals.
At your state-of-the-art fitness center, you have access to [wellness programs, customized fitness plans and group classes with qualified fitness professionals. You even have virtual offerings that include coaching, personal training and group classes available online and in the comfort of your own home.] [The fitness center is available for all [Company Name] [term for employees] [and their eligible dependents]].
[Visit us online at [Fitness webpage] to learn more.
OR
Call your fitness center at [(XXX) XXX-XXXX]v
Dental
Start smiling more with convenient, quality dental care available at [Wellness Center Name]. There’s no need to add another office visit to your calendar. You can get the same dental services at your wellness center that you would receive at a dedicated dental office.
Because we believe routine dental care is an integral part of your health, we offer a comprehensive range of dental services to meet [your OR you and your family’s OR eligible dependent’s] needs. These include [preventive checkups and cleanings, X-rays, teeth whitening, fillings, extractions, crowns and bridges, root canals, veneers, custom night guards, emergency oral surgery and more].
Vision
Good eye health is vital to your overall wellness. We offer a full range of vision care [to you and your family OR eligible dependents]. Your [optometrists, licensed opticians and/or assistants] can meet all your eye-care needs with state-of-the-art equipment, all within [Wellness Center Name]. You can check another office visit off your list and get the care you need all under one roof.
Your vision services include [comprehensive eye exams, lens fittings, color vision exams, foreign body removal, glaucoma care, occupational eye exams, visual field testing and the diagnosing, managing and treatment of ocular disease.]
Travel medicine
At [Wellness Center Name], we offer travel medicine services to help you [and your family] plan for your trip and to stay well while you’re away. Based on your destination, things like getting vaccinated, refilling your prescriptions and discussing health risks with your provider can make or break your travel experience.
Our travel medicine services include [pre-travel risk assessment, prescriptions and vaccinations based on destination, risk reduction planning and education for self-treatment, as well as post-travel assessments and treatment, or specialist referral.]
Women's health
Women have unique healthcare needs. Our providers spend time getting to know you, or the women in your life, to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health. Along with general primary care services, we offer the following specifically for women’s health: [breast cancer screenings, pregnancy testing, pelvic exams, contraception counseling, STD testing and counseling, cervical cancer screenings (Pap smears), counseling for interpersonal and domestic violence, LGBTQ+ care, comprehensive family care, hormone therapy and education for self-awareness.] [Women’s health services are available for all [Company name] [term for employees] [and their eligible dependents]].
Condition management
You don’t have to navigate your health alone. With our condition management services, you [and your family OR eligible dependent’s] can get the support you need to manage your conditions and take control of your health. Our providers will come up with personalized treatment strategies to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.
Our treatment plans are tailored to meet your unique needs and can address a range of conditions, such as [asthma, high blood pressure, obesity, diabetes and pre-diabetes, low back pain and more]. We can provide [one-on-one coaching, disease specific education, self-care training and condition management tactics, diet guidelines and physical activity goals, medication counseling and preventive and ongoing monitoring] to manage your conditions and help you [and your family] stay well.
Vaccines
Vaccines are an essential part of public health. You have convenient access to many vaccines at [Wellness Center Name]. Your provider [or pharmacist] can determine which ones are right for you [and your family OR your eligible dependents] based on your age, conditions, travel habits and other factors. You can then easily schedule an appointment or simply walk in to get your vaccines.
We offer a variety of routine vaccines to protect your health and our community, including [Influenza, Hepatitis A, Hepatitis B, Human Papilloma Virus (HPV), MMR, Pneumococcal, Tdap/Td, Varicella and Zoster].
For information and updates on the COVID-19 vaccine, as well as other ways your wellness center can support you through the pandemic, please visit your COVID-19 resource page
Lab services
To support you [and your family’s OR eligible dependent’s] needs, we offer clinical lab services that include onsite testing and specimen collections for offsite processing. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health patient portal or during an in-person or virtual follow-up appointment with your provider.
We can perform and process the following lab tests onsite: [glucose or lipid testing, hemoglobin A1C, rapid strep testing, influenza testing, urine pregnancy testing, urine dip screenings, rapid mono testing and H-pylori testing.] [We also offer COVID-19 testing through your virtual care benefits. The kit is sent to your door through our lab services partner, [LabCorp or Quest Diagnostics], and results come back within 72 hours*. Simply request a virtual visit to get started.]
*Turnaround time for results is subject to national trends and case surges.
Occupational health
Keeping you safe at work is a top priority, which is why we offer a full suite of occupational health services. Your providers at [Wellness Center Name] are here to treat work-related injuries and illnesses to help you get back to feeling well.
Our occupational health services are available for all [Company Name] [term for employees] and include [injury diagnosis and treatment, emergency care services, musculoskeletal evaluations, ergonomic assessments, pre/post-employment exams, drug and alcohol testing, physical therapy and occupational therapy services and return-to-work plans].
Contact your [provider or safety manager] with questions.
Wellness
[Wellness Center Name] takes a holistic approach to your health by focusing on your overall wellness, preventive care and chronic conditions. Our wellness programs promote nutrition and physical activity, as well as managing stress and relationships. Your wellness providers will personalize your wellness plan and help you [and your family OR eligible dependents] make positive lifestyle changes for a healthier you.
Your wellness services include [acupuncture, biometric screenings, chiropractic, wellness coaching, medical nutrition therapy, massage therapy and condition management].
Talk to one of our wellness providers to get started.
Wellness coaching
[Wellness Center Name] offers wellness coaching to help improve your overall wellbeing. Our certified wellness coaches will meet you where you are and help you make actionable goals to build new skills and make positive lifestyle changes. All coaching sessions are completely confidential and can take place virtually or in-person.
Our wellness coaches address a variety of lifestyle needs, including [weight and stress management, nutrition coaching, physical activity routines, tobacco cessation, work/life balance and life satisfaction]. They will help you reach your wellness goals through [individual wellness coaching and goal setting, group education and lifestyle management programs, corporate challenges, and health and nutrition promotion through seminars, health fairs, meditations and podcasts]. Wellness coaching is available [in-person or virtually] for all [Company name] [term for employees] [and their eligible dependents].
Schedule an appointment with a wellness coach today.
Nutrition
Eating well can improve your overall wellbeing. It can also help treat existing conditions and decrease future risk. At [Wellness Center Name], your registered dietitians use medical nutrition therapy to help treat a range of conditions, such as diabetes, hypertension, cardiovascular disease, as well as many digestive disorders and weight-related issues. They will tailor your nutrition counseling to meet [your OR you and your family’s] unique needs and lifestyle with personalized action plans, based on your risk factors and family history.
Our registered dietitians can provide advice and ongoing education, in-person or virtually through [one-on-one tailored sessions and individual nutrition assessments, group nutrition classes, lunch and learns, health fairs, seminars, podcasts, self-guided nutrition tools and virtual dietitian guided appointments] to give you [and your family] a new appreciation for healthy food, and in turn, improve your overall health.
Talk to a registered dietitian to get started.
Mental health
At [Wellness Center Name] we believe that your mental and emotional wellbeing are just as important as your physical health. With our mental health services, you [and your eligible dependents] can get the support you need. Our [clinical psychologist and/or licensed counselors] actively work as part of your care team to support your overall health while making you feel safe and comfortable. You can conveniently reach them in-person or virtually, through video or by phone. *
With a blended approach of counseling techniques and evidence-based talk therapy, our mental health counseling services cover [anxiety, depression, stress management, PTSD, ADHD, grief, adjustment challenges, substance abuse, work/life balance, family conflict and sleep issues]. You’re not alone. Get the support you need at [Wellness Center Name].
*To conduct a local virtual visit, you must be in the same state in which your provider is licensed.
How virtual primary care is different
If you’ve used traditional telemedicine, you know what it’s like to repeat your health information at the beginning of each visit. It’s usually the provider’s first time meeting you, so they don’t have a thorough understanding of your medical history or your wellness journey.
Virtual visits with the same provider.
When you use virtual primary care through Premise Health, your dedicated provider develops a trusting relationship with you. We not only treat the symptoms that caused you to request a visit, but also create a personalized care plan specific to you, so we can best monitor your health on a consistent basis.
Plus 24/7 access to care when and where you need it.
In addition, you have on-demand access to a team of providers who are available 24/7. They understand your health history and communicate with your PCP. This way, you have a full virtual care team dedicated to your wellbeing.
What it means for you
Convenience
You can receive the treatment you need for an illness, get a medication refill, discuss test results, develop a wellness plan and more with your provider. You can contact your care team 24 hours a day, no matter where you are in the U.S.
Timesaving
You’ll have more time in your day to focus on what you love most. You can see your provider on your terms, right from your smartphone, tablet or desktop.
Dedicated care
We built a care team specifically with you in mind. We’re not only here for you when you’re sick but also to help you be your healthiest. Your care team will proactively reach out to you when it’s time to schedule an appointment, refill a prescription or remind you about routine care. We’ll treat you holistically, keeping your values, beliefs and lifestyle top of mind.
Human-centered technology
You can use your online portal and app, My Premise Health, to manage your care, see test results and message your care team, but you never have to do it alone. We’re here to help guide you whenever you need support.
How to get started
Virtual primary care services available to you:
Preventive care
Ergonomics
Medication management
Short-term illness
Care management
Women's health
Dermatology
Pediatrics 2+
Mental health
Wellness
Travel medicine
And more
While virtual primary care may work for many of your health needs, there may be instances where you need in-person care. If this happens, your virtual primary care team is here to get you to the right in-network care in your community.
My Premise Health
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
Frequently asked questions
General
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Premise Health is the organization that operates and staffs your virtual care services. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
Eligibility
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All BMW FS and NA associates and dependents who carry the BMW health plan are eligible to use virtual services.
All BMW FS and NA associates and dependents who carry the BMW health plan are eligible to use virtual care.
Confidentiality
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
Virtual visits
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If you have not done so already, first set up your account on the My Premise Health mobile app or online at mypremisehealth.com. Then, log in and select “Get Care Now.” A Premise Health team member will put you in touch with your provider to begin your visit.
To meet virtually with one of the providers, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
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Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Frequently Asked Questions
Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees healthcare services and operate their wellness centers.
Members are what we call our patients who are eligible to use a wellness center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.
All BMW FS and NA associates and dependents who carry the BMW health plan are eligible to use virtual care.
All BMW FS and NA associates and dependents who carry the BMW health plan are eligible to use virtual services.
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff.
The easiest way to make an appointment is through your online member portal. Visit mypremisehealth.com to set up your account and then schedule appointments online or through your My Premise Health mobile app.
If you are experiencing a medical emergency, please dial 9-1-1.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your health by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see your test results and more.
Who is eligible to use the BMW FS virtual services?
BMW FS and NA associates and dependents enrolled in the BMW health plan are eligible to use the virtual health services provided by Premise Health.
We take your privacy seriously.
Premise Health agrees to abide by all applicable laws and regulations governing the privacy and security of your personal health information. To the extent, the information is subject to the Health Insurance Portability and Accountability Act and its implementing regulations (“HIPAA”), Premise Health will abide by HIPAA and maintain the privacy and security of your Protected Health Information (“PHI”) in accordance with its Notice of Privacy Practices (“Notice”). This Notice is also available at Health Center and on the Premise Health website.
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