At Premise Health, we believe in better care. We offer members like you a comprehensive range of services to cover your needs, including primary care, women’s health, lab services and more. Our providers are committed to helping you get, stay and be well.
We offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care and management of your conditions. Your primary care provider will get to know you and your family so they are better equipped to prevent, treat and manage any health issues that may come up.
Our lifestyle medicine approach ensures we’re looking at the whole picture of what impacts your wellbeing, including sleep, nutrition, stress, movement and more. We can encourage healthy habits to help you achieve sustainable wellness and go beyond simply treating the symptoms you bring with you to a single appointment.
Skip the extra trip to the pharmacy. You can get your medications at no cost directly from your provider during a visit. Simply schedule an appointment, discuss your health needs and leave with your medication in hand.
City of Charleston Health & Wellness carries over 100 medications to cover your needs. You can even get up to a 90-day supply for ongoing prescriptions to reduce the number of times you need a refill. When you’re about to run out, schedule a follow-up visit with your provider. They’ll monitor your progress and offer ongoing support.
We understand a woman’s healthcare needs are unique. Your provider will spend time getting to know you to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health.
Along with general primary care services, we offer the following specifically for women’s health:
We offer many lab services to support you and your family’s needs. We can perform onsite testing and can also collect and send samples to an offsite lab. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health account or during an in-person or virtual follow-up appointment with your provider.
We can perform and process the following onsite:
We also offer COVID-19 testing through your virtual care benefits. The kit is sent to your door through our lab services partner, LabCorp, and results come back within 72 hours.* Simply schedule a virtual visit to get started.
*Turnaround time for results is subject to national trends and case surges.
Vaccines are an essential part of public health. You have convenient access to many vaccines at City of Charleston Health & Wellness. Your provider can determine which ones are right for you and your family based on your age, conditions, travel habits and other factors.
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
*Depending on your care needs, your provider may suggest an in-person visit.
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Premise Health is the organization that operates and staffs your wellness center[s]. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
A wellness center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.
City of Charleston Health & Wellness is staffed, managed and operated by Premise Health. The medical staff includes a combination of physicians, physician assistants and nurses. Each staff member has been carefully screened and is qualified to deliver exceptional care. Your wellness center is not staffed or managed by City of Charleston or their employees in any way.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
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Employees and dependents age 2 and up on employer sponsored benefit plan are eligible to receive care at the health centers.
Yes, opt out participants would pay a fee to the City of Charleston to access the health center.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall wellbeing, much like City of Charleston has trusted us as a partner in health. We’d love to see you soon!
Reach out to your HR department for guidance.
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
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You can easily schedule appointments through the My Premise Health mobile app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
You can also call (681) 205-8538 or visit during regular center hours to make an appointment.
If you are experiencing a medical emergency, please dial 9-1-1.
City of Charleston Health & Wellness
601 Morris St
Ste 203
Charleston, WV 25301
Phone: (681) 205-8538
Fax: (681) 205-8546
Hours of operation:
Monday, 7 a.m. – 7 p.m.
Tuesday & Wednesday, 7 a.m. – 5 p.m.
Thursday, 8 a.m. – 5 p.m.
Friday, 8 a.m. – 2:30 p.m.
Saturday, 7 a.m. – 12 p.m.