AT&T Health & Wellbeing Center
Frequently asked questions
General
Premise Health is a provider of in-person and virtual health for the world’s leading organizations. In other words, we partner with companies to bring their employees healthcare services and operate their wellness centers.
Members are what we call our patients who are eligible to use a wellness center operated by Premise Health. It’s not a membership that you have to pay for or apply to be a part of. You’re simply considered a member once your employer has partnered with us to provide your health and wellness services.
A wellbeing center is where you receive care as a member. We use this term versus the typical “doctor’s office” because we offer so much more than the usual office environment. Our centers not only typically offer more services than the average doctor’s office, but are also designed with you in mind, so you feel comfortable, calm and welcomed.
AT&T Health & Wellbeing Centers are your destination for primary care and mental health services. The range of services provided depend on your location.
The following locations offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care, chiropractic care, physical therapy, and more:
Dallas: 208 S. Akard St., Suite PC-50, Dallas, TX 75202, next to the mailroom.
Lenox: 1025 Lenox Park Blvd. NE, Atlanta, GA 30319, on the concourse level next to the fitness center.
The following locations provide confidential, expert mental health support. Whether you prefer to talk face-to-face or meet virtually, our licensed therapists at these locations are here to help.
Atlanta (Midtown): 754 Peachtree St. NE, Atlanta, GA 30308
Alpharetta (North Point): 300 North Point Pkwy., Alpharetta, GA 30005
Bedminster: 1405 US Hwy 206, Bedminster, NJ 07921
Bothell: 20309 North Creek Pkwy. (Bothell 7), Bothell, WA 98011
Chantilly: 4807 Stonecroft Blvd., Chantilly, VA 20151
El Segundo: 2260 E. Imperial Hwy, El Segundo, CA 90245
Mesa: 1355 W. University Dr., Mesa, AZ 85201
Middletown: 200 S. Laurel Ave., Building A, Middletown, NJ 07748
San Antonio: 1010 N. St. Mary’s St., San Antonio, TX 78215
San Ramon: 5005 Executive Pkwy., San Ramon, CA 94583
Tulsa: 15901 E. Skelly Dr., Tulsa, OK 74116
Dallas: Located at 208 S. Akard St., Suite PC-50, Dallas, TX 75202, next to the mailroom.
Lenox: Located at 1025 Lenox Park Blvd. NE, Atlanta, GA 30319, on the concourse level next to the fitness center.
The following locations provide confidential, expert mental health support. Whether you prefer to talk face-to-face or meet virtually, our licensed therapists at these locations are here to help.
Atlanta (Midtown): 754 Peachtree St. NE, Atlanta, GA 30308
Alpharetta (North Point): 300 North Point Pkwy., Alpharetta, GA 30005
Bedminster: 1405 US Hwy 206, Bedminster, NJ 07921
Bothell: 20309 North Creek Pkwy. (Bothell 7), Bothell, WA 98011
Chantilly: 4807 Stonecroft Blvd., Chantilly, VA 20151
El Segundo: 2260 E. Imperial Hwy, El Segundo, CA 90245
Mesa: 1355 W. University Dr., Mesa, AZ 85201
Middletown: 200 S. Laurel Ave., Building A, Middletown, NJ 07748
San Antonio: 1010 N. St. Mary’s St., San Antonio, TX 78215
San Ramon: 5005 Executive Pkwy., San Ramon, CA 94583
Tulsa: 15901 E. Skelly Dr., Tulsa, OK 74116
The hours of operation at the AT&T Health & Wellbeing Center are:
Monday – Thursday: 7:30 a.m. to 5:30 p.m.
Friday: 8 a.m. – 1 p.m.
The AT&T Health & Wellbeing Centers are staffed, managed and operated by Premise Health. Each staff member has been carefully screened and is qualified to deliver exceptional care. The AT&T Health & Wellbeing Centers are not staffed or managed by AT&T or their employees in any way.
While where you receive care is a personal choice, we hope you’ll consider trusting us with your overall wellbeing, much like AT&T has trusted us as a partner in health. We’d love to see you soon!
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your health by providing convenient access to book and manage appointments, message your providers, conduct virtual visits, view visit history, see your test results and more.
Eligibility and cost
The Dallas and Lenox centers, which offer the full suite of services, are available to all employees eligible for management benefits and bargained employees enrolled in company-sponsored, self-insured medical coverage.
For centers that only provide mental health services, services are available to all active employees employed in the U.S.
Any costs for services apply toward your plan deductible and out-of-pocket maximum, just like visiting an in-network provider.
Most services are available at low or no cost to eligible employees, depending on the employee’s benefits plan. All copays count towards your plan deductible.
- You can pay for services at the time of your visit using a credit or debit card, HSA card, or FSA card.
- If you have an outstanding balance, you can log in to your My Premise Health account or select Pay as a Guest at mypremisehealth.com.
- For additional billing questions, contact our billing support team at [email protected] or 1-844-407-1965.
We understand that things come up, but we ask that you cancel or reschedule appointments at least 24 hours in advance. Appointments canceled the same day of the scheduled time will result in a $20 late cancellation or no-show fee. This policy helps us keep appointment times available for other members who need care.
Confidentiality
Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission unless it pertains to a work-related health injury. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the AT&T Health & Wellness Center.
Yes, you can request that your PCP share your records with your wellness center by completing your provider’s record sharing process. You can also transfer your records and designate a provider at your wellness center as your new PCP.
Scheduling
Visit mypremisehealth.com and click Sign Up. Follow the on-screen prompts to verify your information and activate your account. Once you’re signed in, you can schedule appointments, view your test results, send messages to your care team, and more, all online or through the My Premise Health app.
Once you create a My Premise Health account, you can easily schedule a visit through the My Premise Health app or online at MyPremiseHealth.com. Simply log in, select “Schedule an Appointment” and choose your appointment type.
You can also call your wellness center or visit during regular center hours to make an appointment.
If you’re experiencing a medical emergency, please dial 911.
Yes. While activating your My Premise Health account is the easiest way to schedule and manage appointments online, you can also call the health center directly at 469-490-3119 to schedule by phone or simply visit us in person.
In most cases, same-day appointments are available. Schedule online or call your wellness center to see if a same-day appointment is available.
While walk-ins are gladly accepted, the preferred method is to schedule an appointment ahead of time.
Same-day appointments are typically available.
Virtual visits
Virtual visits are available through My Premise Health, either on the web or through the mobile app. Virtual appointments provide the same high-quality care you receive in person.
To meet virtually with a provider, you must first set up an account on the My Premise Health app or online at mypremisehealth.com if you haven’t already. Then, log in and select “Schedule an appointment.” Choose your appointment type that says “Video” or “Phone” next to it. You will then follow the prompts to complete scheduling. You’ll receive a secure link to join your visit from any smartphone, tablet, or computer.
A virtual visit it is just like in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
Services
Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.
Beginning January 1, 2026, members are allowed up to 15 chiropractic visits per calendar year. This policy helps us keep appointment times available for all members who need care.
Behavioral Health
Active AT&T employees employed in the U.S. and eligible for the Employee Assistance Program (EAP) receive:
Management employees: Up to 16 sessions per year, at no cost
Bargained employees: Varies by bargaining contract:
- Southwest and West CWA: Up to 16 sessions per year, at no cost
- Other contracts: Up to 5 sessions per year, per issue at no cost
If you use your free visits, you can continue seeing the onsite therapist at the regular in-network rate ($20 per session) if you are enrolled in an AT&T Medical Plan.
- Behavioral health and wellbeing services to address mental health, psychosocial, motivational, and medical concerns
- Short-term and long-term counseling in 30- or 60-minute visits
- Mental health evaluations and treatment plans
- In-person and virtual visit options
- Screenings for conditions like anxiety, depression, and others
- Referrals for specialized counseling
- Counseling services, which cover anxiety, depression, stress management, PTSD, ADHD, grief, adjustment challenges, substance abuse, work/life balance, family conflict, and sleep issues
- Guidance on using AT&T benefit offerings as part of your overall wellbeing
If you need urgent help for your mental health, call 911, go to the nearest emergency room, or contact these hotlines:
Suicide Prevention Lifeline: Text 988 | Call (800) 273-8255
Crisis Text Line: Text HOME to 741741
No. The licensed therapists at AT&T Health & Wellbeing Centers don’t prescribe medication. If you’re interested in medication options, your therapist can refer you to an appropriate specialist, such as a psychiatrist or primary care provider.
Once you create a My Premise Health account, you can easily schedule an in-person or virtual visit through the My Premise Health app or online at MyPremiseHealth.com. Simply log in, select “Schedule an Appointment” and choose “Behavioral Health” to get started. You can also call (888) 912-1837 for assistance.
If you need urgent help for your mental health, call 911, go the nearest emergency room or contact these hotlines:
Suicide Prevention Lifeline: Text 988 | Call (800) 273-8255
Crisis Text Line: Text HOME to 741741