At Premise Health, we believe in better care. We offer members like you a comprehensive range of services to cover your needs, including primary care, occupational health, women’s health and more. Our providers are committed to helping you get, stay and be well.
We offer a comprehensive range of primary care services that focus on your long-term health, including sick and preventive care and management of your conditions. Your primary care provider will get to know you so they are better equipped to prevent, treat and manage any health issues that may come up.
Our lifestyle medicine approach ensures we’re looking at the whole picture of what impacts your wellbeing, including sleep, nutrition, stress, movement and more. We can encourage healthy habits to help you achieve sustainable wellness and go beyond simply treating the symptoms you bring with you to a single appointment.
You don’t have to navigate your health alone. With our condition management services, you can get the support you need to manage your conditions and take control of your health. Our providers will come up with personalized treatment strategies to help you make positive lifestyle changes to prevent, improve, manage or even reverse certain health issues.
Our treatment plans are tailored to meet your unique needs and can address a range of conditions by providing one-on-one coaching, disease-specific education, self-care training and condition management tactics, diet guidelines and physical activity goals.
Some of the conditions our providers can help you manage include:
Keeping you safe at work is a top priority, which is why we offer occupational health services that meet OSHA’s standard for First Aid. Your providers at the Onsite Health Centers are here to treat work-related injuries and provide first aid to help you get back to feeling well.
Our occupational health services are available for all eligible Lowe’s associates and include the following:
Contact your onsite provider or with questions.
We offer many lab services to support your needs. We can perform onsite testing and can also collect and send samples to an offsite lab. Our turnaround time for processing routine lab tests is typically 24 to 48 hours. You can receive your results electronically through your My Premise Health account or during an in-person or virtual follow-up appointment with your provider.
We can perform and process the following onsite:
We understand a woman’s healthcare needs are unique. Your provider will spend time getting to know you to best understand your health goals. They’ll come up with a personalized care plan to support your long-term health.
Along with general primary care services, we offer the following specifically for women’s health:
Vaccines are an essential part of public health. You have convenient access to many vaccines at your Onsite Health Center. Your provider can determine which ones are right for you based on your age, conditions, travel habits and other factors.
We offer a variety of routine vaccines to protect your health and community, including:
At the Onsite Health Center in Mooresville, we offer travel medicine services to help you plan for your work-related trip and to stay well while you’re away. Based on your destination, things like getting vaccinated (Hepatitis A, Typhoid, Boostrix*, Shingrix), refilling your prescriptions and discussing health risks with your provider can make or break your travel experience.
Our travel medicine services include pre-travel risk assessment, prescriptions and vaccinations based on destination, risk reduction planning and education for self-treatment, as well as post-travel assessments and treatment, or specialist referral.
Our secure member portal makes it easy to connect with your care team. Whether you’re at home or on the go, you can schedule appointments, message your providers, view your lab results and more – anytime, anywhere.
You can schedule a virtual appointment with your trusted care team during our regular business hours, at the same cost as an in-person visit.
Here are a few reasons to schedule a virtual visit:*
*Depending on your care needs, your provider may suggest an in-person visit.
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Premise Health is the organization that operates and staffs your wellness centers. We are the nation’s leading provider of direct healthcare, which means we partner with companies to offer their employees high-quality in-person and virtual health services. We are here as your health ally to help you get, stay and be well. We do this with experience, and by shifting the focus from treatment to prevention, empowering you to make health and wellness a priority.
Members are what we call our patients. If your employer has partnered with Premise Health to provide access to our wellness centers and services, you’re automatically considered an eligible member. There is no membership fee to get started. It also reflects how much we value our care relationship with you, because to us, you’re more than just a patient – you’re a member.
The Onsite Health Center is staffed, managed and operated by Premise Health. The medical staff includes a combination of Nurse Practitioners, Physician Assistants, nurses, medical assistants, and phlebotomists. Each staff member has been carefully screened and is qualified to deliver exceptional care. The Health Center is not staffed or managed by Lowe’s or their associates in any way.
My Premise Health is your member portal. It is a secure online and mobile tool that you can use to manage your health information. My Premise Health connects you to your healthcare experience by providing convenient access to schedule and manage appointments, message your providers, conduct virtual visits, view your lab results, request medication refills and more.
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The Onsite Health Centers are available to all eligible Lowe’s employees.
Services are offered at no to low cost. For those with the Credence BCBS Choice Account, there is a $40 copay for all initial sick visits (follow-up visits are offered at no cost).
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Your personal health information is confidential, and your data is kept secure. Premise Health operates in accordance with HIPAA and works diligently to protect all health records. We can’t share any personal health information with your employer or anyone else without your permission. Premise Health also operates through a private network and software systems that cannot be accessed by other members or company staff. You can review a notice of privacy practices within the wellness center.
Yes, you may request any records be sent to another medical provider. If your community provider uses Epic (or My Chart) for their electronic health records (EHR), your records will be available via Epic’s Care Everywhere platform and vice versa.
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You can easily schedule appointments through the My Premise Health mobile app or online at mypremisehealth.com. Once you create your account, sign in and select “Schedule an Appointment” and choose your appointment type.
You can also call (704) 757-1228 for the Mooresville location, or find your distribution center in the listing for their direct phone numbers. Please call or visit during regular center hours to make an appointment.
While walk-ins are gladly accepted, you may also schedule an appointment ahead of time. Same-day appointments are typically available.
Schedule online, or call/visit your health center to see if a same-day appointment is available.
While walk-ins are gladly accepted, you may also schedule an appointment ahead of time. Same-day appointments are typically available.
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To meet virtually with one of the providers at your wellness center, you must first create an account on the My Premise Health app or online at mypremisehealth.com. Log in and select “Schedule an appointment,” choose your appointment type and if prompted, select whether you’d like to be seen by phone or video. You can then follow the remaining prompts to complete your scheduling.
A virtual visit is just like an in-person appointment. You can discuss your medical needs with your provider, and they will diagnose and prescribe medications as needed.
Virtual visits are designed to treat your short-term needs and provide long-term preventive care with convenience and flexibility. If you’re experiencing a medical emergency, please dial 911 as soon as possible to get the medical attention you need.
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Preventive care includes routine checkups and screenings that help you stay healthy in the long-term. These are visits you make when you’re feeling well to catch any health issues early or improve your wellbeing. This includes annual physicals, cancer screenings, vaccinations and more.
Non-preventive care on the other hand, includes visits you schedule when you’re not feeling well. These are meant to address your symptoms to find out what’s wrong and get you back to feeling your best. Some examples include sick visits and treatment for issues like cold and flu, allergies, injuries and more.
Yes, your wellness center can perform blood draws and other lab tests ordered by an outside provider. All lab orders must be faxed or dropped off at the center to ensure we have the proper supplies for the required testing.